Grand Station Reviews Summary

Event Management

Pros:

• "Hani the amazing event manager for our wedding reception."
• "Hani one of the most well mannered, humble and respectful professionals, passionate about his job."
• "He is the most professional, polite and organised person."
• "Hani arranged a phone call with us just prior to the wedding where he went through everything with us."
• "Hani was the manager for my event and was outstanding throughout with his help and support the event went great."
• "Hani made himself available at any time via the telephone and was always visible during the reception."
• "Hani went above and beyond during the event making sure we were comfortable and had everything we needed the whole evening."

Cons:

• "Very unprofessional approach, made comment such as 'not everything can be 100% perfect', and that's in the preparation stage."
• "The planning process was incredibly stressful for both of us."
• "Constant miscommunication and nobody wanted to listen or take ownership of their mistakes."
• "On multiple occasions we were made to feel like we were being difficult for asking questions."
• "The particular member of staff we were working for planning the wedding made the process quite difficult."
• "The lead up to our wedding day was extremely stressful due to the deception caused by any conversation which related to the total/potential cost of our plans."
• "Unreliable and unprofessional. Had booked this venue AND paid for a deposit... They called a few days later after receiving the payment and told us the dates were no longer available."

Food Quality

Pros:

• "All food on the day was delicious and portion sizes were generous."
• "The food is also incredible!"
• "The food was incredibly delicious."
• "The food on the night was delicious and all the guests loved it."
• "The food was amazing and was served piping hot!"
• "Everyone really enjoyed the food and the music provided."
• "Food was incredible!"

Cons:

• "Food was very poor both in quantity and quality. Cold food sent back and came out freezing cold again."
• "The food was the worst I have ever had. My soup was tinned tomatoes warmed up."
• "It did take a while to get the food out (we only had 60 guests so it seemed to take a while even without a huge number)."
• "The only thing we would say to anyone considering the venue is book your own DJ if you want a variety of different music and genres."
• "We were also a bit disappointed with the DJ as we gave a list of songs and artists we liked to have played and other than the first dance, the last dance and any immediate requests the DJ just played what they wanted to."
• "rubbish dj - barely used my playlists, so definitely waste of my time."
• "The only thing that bugged me was the Dj. As every song came on he remixed it and it was beyond annoying … we even wrapped up the early."

Venue and Decor

Pros:

• "All our guests were impressed with everything, especially the decor and food."
• "The elegant decor provided by Monisha helped to create a perfect backdrop for our special day and really captured the themes we envisioned."
• "The venue was stunning and perfectly prepared."
• "The venue was beautiful and so magical."
• "The building itself is beautiful, and the decor inside is perfect for a wedding."
• "The venue was absolutely stunning, the food was really good – hot, tasty, well presented and served promptly."
• "The decor is in house and the selection is incredible!"

Cons:

• "They inflate unit costs, they have so many hidden expenses that are not included in their booklet."
• "We didn't even get to book the Grand hall... due to lack of or should I say no communication from staff, our date was given to someone else."
• "It was only 8 days before our wedding when we even managed to get a Floor Plan from the venue, something discussed 8 months prior!"
• "We did have an issue with the confetti as we were told to purchase dried flowers however a few weeks before we were told this was not allowed."
• "We had chosen soft amber uplighting but realised half way through the reception the uplighting was green."
• "Our main issue that we had several guests comment on was the sales staff showing other couples around the venue during our event."
• "The only downside is it isn't signposted so you can easily miss the entrance."