De Vere Grand Connaught Rooms Reviews Summary

Staff Service

Pros:

• "The staff are fantastic, they offer you such a nice experience."
• "Staff very attentive and apologetic."
• "Staff are absolutely fantastic, attentive, polite, well dressed."
• "Thank you to Amber who helped us right from the initial viewing up until the day of the wedding, her experience and knowledge of what we need to do was a great help to us."
• "The staff were very friendly and efficient."
• "The staff are friendly, very polite and provide quick service."
• "Staff helpful and friendly."

Cons:

• "Staff were unhelpful, bland."
• "Staff were also very inefficient and hard to communicate with even for basic requests."
• "The staff from the hall were cocky and sarcastic with no sense of customer service giving dirty looks whenever somebody walks past."
• "The female receptionist was very rude and looked at me with contempt when I talked to her."
• "The staff in the cloakroom were also very indifferent and with resentful faces and no one seemed to be willing to speak."
• "The staff have no respect and made all the guests uncomfortable."
• "They are rude and very disrespectful."

Food Quality

Pros:

• "The food served is of a high quality."
• "Buffet lunch was excellent, and despite large group size, plenty enough for everyone!"
• "The food was very good."
• "Food was good and arrived reasonably promptly for the large corporate event that I attended."
• "Fabulous decor, good food and delightful service from the staff."
• "Food was tasty."
• "Very tasty food."

Cons:

• "Overpriced rates for undersized portions."
• "Catering service was a bit miss."
• "The food let it down."
• "Food and service was bad, especially the food was beyond awful!"
• "The servings were very small and very basic my fish was completely cold throughout and the rest of the groups were meager and only warm."
• "But food was very basic for the price paid."
• "Food served is bland."

Venue Quality

Pros:

• "The rooftop terrace is spectacular, a real hidden gem."
• "The grand hall is impressive."
• "Fabulous venue! Great decor."
• "Inside is very grand from a different age."
• "It’s a lovely traditional building with a lot of space and beautiful decor."
• "A lovely delightful wedding venue."
• "The grand hall is a stunning space, easy to dress and create a fantastic vibe."

Cons:

• "Well please dont waste your money hiring this crowded, congested, hardest to park place with just average food!"
• "Old building, too many stairs and different levels, toilets out of order."
• "Not a modern building so lifts are small and tight."
• "Some areas could do with a little refurb."
• "The venue itself is ok albeit the decor is getting a bit tired."
• "Old.. dilapidated.. rude and incompetent staff."
• "The room we were in was nothing like the website."

Accessibility

Pros:

• "Right in the middle of all that you desire within London on the doorstep of theatres and entertainment venues."
• "Next to Holborn station with a few minutes walk away."
• "Very close to Holborn Tube station."
• "Located close to Holborn tube station and a short walk from Covent Garden, The Grand Connaught Rooms offers conference and event space for bookings of up to 700 delegates."
• "Very easy to reach just 3 mins walk from Holborn underground station."
• "It is also pretty easy accessible via underground and uber."
• "Well located and easily reachable by public transport."

Cons:

• "Only major downside is the lack of parking which is out of the venues hands."
• "No Parking but it is central London."
• "Parking is a bit difficult to find and not free during the weekend."
• "Expensive venue, very easy to get lost."
• "Parking is a bit difficult to find and not free during the weekend."
• "Be careful about parking nearby."
• "When we were offloading the car to take things to the room we received a parking ticket as there was no nearby parking."