Address: Ind. Est, Stanton Rd, Southampton SO15 4HU, United Kingdom
Phone: +442380700111
Rating: 4.9
based on 206 reviews.
Design Service
Pros:
"The designer was great to communicate with and understood my design brief perfectly."
"Charlotte was a pleasure to work with. She carried out numerous changes to our banner design, and got back to us in a timely manner with every request."
"The original design sent to me was basically near perfect except for a couple of minor adjustments."
"We sent over our ideas - we received a much more professional looking design back and in super quick time."
"Charlotte my assigned designer was more than helpful and was a natural with creative designs!! She continually adapted our design until I was happy with the final design!"
"Charlotte came back with a brilliant design very quickly. The poster looks professional, sharp and was well worth the cost of paying Charlotte to design it."
"Charlotte in the graphic design studio was brilliant. I needed a complicated design quickly and she did a miraculous job."
Cons:
"The reason I have given a 4 star rather than 5 is that the website didn't work very well. I sent over a file of info yet no one received it initially."
"It was disappointing that they didn't look at my brief carefully and made an error on my banner roll."
"Dreadful company. They printed my roll up banner with the writing all wrong and jumbled up."
"Ordered 2 identical roll-up banners and 2 inserts. Arrived promptly but had some issues with the printing."
"Have ordered a roll up banner from them, paid for 24 hour express service, received no proof of artwork."
"Have ordered a roll up banner from them, paid for 24 hour express service, received no proof of artwork, the banner was not delivered on time."
"Despite saying I would not use their services again Roller Banner UK felt the need to cancel my coupon code."
Customer Service
Pros:
"The customer service and assistance were fantastic!"
"Excellent customer service and patience with me not ordering this type of thing before looking forward to receiving my order."
"Also must highlight the excellent customer service I received."
"Great customer service, and Charlotte from their design team is not only very gifted in design but produced a banner design we could not have thought of being better."
"Really great to fire up 'live chat' and be greeted by super helpful Claire, who takes over, communicates directly, understands our needs, explains things in lay language, can hit our (tight) deadline and offers good value for money."
"The Team have been really helpful and patient with me."
"Susie went above and beyond to ensure that my Roller Banners reached my client in time for a major exhibition."
Cons:
"They responded quickly but they were not interested in my experience or what had happened."
"Shanna has been horribly unhelpful, responding to my emails only after a follow up, very minimal communication on their part."
"I don't rate their customer service highly and I will not be using them again."
"When I approached Roller Banner customer services I was very complimentary about their product and tried to explain what had happened. They said they 'did not want to get into an argument' with me."
"Avoid at all costs, awful service"
Delivery & Turnaround Time
Pros:
"I received the banners within 48 hours of ordering."
"Two roller banners produced and shipped within two working days."
"The banner was great value for money."
"The quality of the banner was very good and it came next day delivery after my final approval for the design."
"The banner was completed quickly and I received it within the same week."
"To top this up the order came through the post a day earlier than anticipated."
"The banner was delivered in 4 days and the quality is excellent."
Cons:
"The banner was not delivered on time and they said it will take 3 more days as they are busy."
"Had a slight delay on delivery with one job but they were right on the case and resolved the issue very swiftly."
"The private delivery to London it was quite expensive but it was my need to get at the same day!!!"
Product Quality
Pros:
"The finished product is of a very high quality and we would use the company again should we need another banner."
"The quality was much better than anticipated – so much so that several people said they wanted to order their own & couldn't believe the price, compared to what they'd paid previously!"
"The banner itself is of extremely high quality and seems very durable."
"The quality of the printing is crisp and sharp, the material is perfect for the job, and I was pleasantly surprised to find that it came with a smart carry bag."
"The banners are good quality and competitively priced."
"The banner is exactly what I wanted, really pleased with the end product, and it was reasonably priced."
"The printing is very crisp and kit includes sturdy framework and a rugged transport case that doubles as a podium."
Cons:
"Basic model and very reasonably priced but clear print."