Rush UK Trampoline Park High Wycombe Reviews Summary

Staff and Service

Pros:

• "So nice to go somewhere where the staff are all friendly and helpful. Perfect for us parents who want to sit and enjoy a drink in peace while the kids play!"
• "Staff are friendly, happy and go out of their way to make a child smile."
• "Staff are lovely, lots of parking, and it’s decently priced too."
• "The staff were very friendly and the cafe was well priced."
• "The staff were welcoming and friendly and the gentleman who served the food was very polite."
• "The reception team were friendly and helpful and made signing in very straightforward."
• "The staff were all quite young but still very attentive and happy to get involved with the children."

Cons:

• "Tried to get a latte from the upstairs cafe and no one ever seemed to staff it."
• "Terrible experience. Clueless untrained staff."
• "Unhelpful teenage girl staff at reception that seem to have an attitude."
• "Uninspired, ineffective, disinterested teenage staff, at least those we encountered."
• "Management is very poor, staff are generally not bothered and rude, and the trampolines are not well guarded."
• "Appalling service, staff had time to stand around chatting to each other."
• "Manned by adolescents with zero skills in customer service."

Facilities and Cleanliness

Pros:

• "One of the best trampoline and soft play parks for toddlers that we have been too."
• "They have added additional hand sanitisers and have screens up around the park with the latest government guidance."
• "Place was clean and tidy and the Birthday experience was really good."
• "The place itself is clean and tidy."
• "Very clean and the music was not too loud and plenty of open space."
• "Facilities were clean and they have a nice cafe above the bouncing area."
• "Generally very clean and definitely safe for children to use, would recommend."

Cons:

• "The equipment at the back absolutely stank of smelly feet, I suppose the foam cubes may need a change!"
• "Place was filthy. No soap in toilets, toilets didn't flush and some hand sanitisers empty."
• "The place stinks and wasn’t very hygienic, kids bleeding and no one coming to clean up for a while definitely not worth the money."
• "The hygiene and safety measure in the park was appalling."
• "The toilets weren't as clean as I'd like on my last visit and the sofas around the jump area are peeling."
• "A bit pricey and the foam may be starting to degrade."
• "The place has become a Health & Safety nightmare."

Food and Beverages

Pros:

• "The food was amazing made freshly and would recommend the chicken bites and chips and hot dog."
• "Cafe sold delicious pizza and a variety of snacks and drinks."
• "The coffee and the pizza were lovely!"
• "Restaurant had great pizzas slushies were also a good price."
• "The party room was ready on time and set up nicely with the pizzas all ready and they were really lovely."
• "Ending with a very reasonably priced slushie to cool us down as we left."
• "The food tasted good."

Cons:

• "Ordered slushies and were given them in coffee cups with no straws and no spoons."
• "Kids left hungry as all the pizza didn’t turn up."
• "Food was extremely slow, waited around 25mins for cheesy chips!"
• "Food took 35mins to arrive then when it did, it was the wrong order."
• "Waited 50 mins for a kids fish fingers and chips and kids pizza and chips, when it came the pizza was over microwaved and the fish fingers burnt and really oily!"
• "Every table was filthy, hardly any dairy free options available."
• "The only downside was the choice of snacks for toddlers in the café."

Safety and Accessibility

Pros:

• "Very safety conscious and well managed."
• "Well managed with social distancing whilst possible. Clean toilets."
• "2 hours of absolute fun with my children. The lockers are free and a good size, plenty of sanitising stations, enthusiastic and observant staff."
• "Who doesn't love bouncing?! Sensible approach to adults and kids together which is to impress personal responsibility for safety."
• "There were plenty staff around so we all felt safe."
• "It's clean, wasn't too crowded, and staffed with really friendly."
• "I could see a number of staff supervising the area."

Cons:

• "Stupid rule to not allow backflip into the foam pit after signing a waiver."
• "For kids with gymnastics ability, they are very limited as the park does not have the insurance for people to do any moves backwards."
• "Now, I’m not sure how Rush define ‘reduced capacity’, but the place was heaving making social distancing really hard."
• "Wipe out was closed."
• "Covid spreading factory if you are going to do a kids party here."
• "Don’t go to RUSH high Wycombe! HUGE health and safety risk!"
• "The place has become a Health & Safety nightmare."