KFC Southampton - Hedge End Reviews Summary

Service

Pros:

• "Service was pretty quick and our order was correct this time."
• "Food was prepared quickly despite the number of orders coming in and from the food was exactly what was ordered."
• "Went there for lunch, it was great service was really fast the customer assistants were lovely, especially a assistant called Octavio."
• "The young lady taking our order was lovely! Efficient and helpful."
• "Everything was correct, everything was delicious and it really set me and my wife up for the day!"
• "Thank you to the very charming and efficient Saturday morning crew at KFC!"
• "They really looked after me and my family(even though they were very busy) they tried their best and we had great customer service."

Cons:

• "Service was terrible, it was quite busy anyway due to the time, but was made worse by only one person taking orders."
• "Drive through takes way too long. Sat in a queue for 10 minutes before the car at the front got served."
• "Absolute disgrace. Sunday dinner time only one member of staff serving who was rude."
• "Staff couldn't care less, had to wait (at the front of the queue) for 12 minutes to place my order."
• "Terrible service no one knew what anyone was doing."
• "Very very slow service, bad attitude."
• "Service very bad... The guy serving me didn't seem to have a clue what a party bucket was."

Cleanliness

Pros:

• "Clean and tidy restaurant with quick and simple methods to order."
• "They seem to have turned this place around at last! Spotlessly clean and fast and efficient service."
• "The restaurant was messy in areas but there was a lot of clean tables to choose and you could tell the place was regularly cleaned."

Cons:

• "The place looked like it had been ransacked, rubbish bins overflowing, food and rubbish on all the tables and floor."
• "Dirty tables and extremely greasy dangerous slippery floor."
• "The bins were overflowing, the counter was sticky filthy."
• "Dining area was absolutely filthy. When we asked to have a table cleaned we were told to try and find a clean one upstairs."
• "Inside of restaurant was absolutely disgusting had to complain unfortunately we haven't seen this before we ordered our food."
• "Absolutely filthy place, all windows, back of seating glass, glass staircase, seating areas, toilets including all doors absolutely disgustingly filthy."
• "Restaurant was filthy, tables not cleaned and floors looked like they had seen better days."

Food Quality

Pros:

• "The food itself was great today (usually is): Crispy chicken, hot fries, cold coke."
• "Ordered a family bucket £14.99, was good value."
• "Although the customer service was rubbish the food was great."
• "The food was fresh and the staff very polite and apologetic for the wait."
• "KFC was actually pretty good. I’m mean you don’t arrive with high expectations but the food was hot and tasty."
• "First time at this KFC and found the good to fresh and tasty. It was very busy but the staff were friendly and helpful."
• "Amazing finger lickin chicken, so tender, so moist so tasty."

Cons:

• "Worst KFC in UK, meal on Saturday 8th was terrible, greasy, tasted disgusting, staff organisation was completely chaotic."
• "Cold and messy burgers that I ordered."
• "Food was awful all went in bin after taking it back 3 times because burger buns where hard and chips were cold."
• "The fries were horrible. There were black bits of burnt something on the fries and whatever it was that had been burnt had tainted the oil so everything had a burnt taste."
• "After 2h we felt sick, me and my parter both got food poisoning."
• "Food wasn't even hot when I got it."
• "The chicken was not fresh at all seconds it was missing the skin which is the whole point of getting a kfc."

Staff Attitude

Pros:

• "The staff are polite and friendly and try to be helpful."
• "The staff were friendly and helpful."
• "Was served by a lovely lady, and as always a quick service with a smile was given !!"

Cons:

• "Priti was a rude told me no refund of which I got lary and then gave me a refund that was thrown at me."
• "The staff always let this branch down, needs a decent manager to crack the whip!"
• "The staff are so rude, there were more staff than customers and the language from them was not good."
• "Very rude staff on site shouted my order number and just dropped it on the counter."
• "The staff were shouting at guests trying to exit the restaurant when trying to use the front door with 'USE THE SIDE DOOR AND DONT LET PEOPLE IN', utterly disgusting experience for any KFC branch."
• "Never wanted to leave a place so fast. Don’t do card this evening, rude staff, long wait for food above 20 mins sat at drive through."
• "A member of kitchen staff was heard swearing at my partner. Totally unacceptable!"