Address: 241 Winchester Rd, Southampton, SO16 6TP, United Kingdom
Rating: 4.3
based on 208 reviews.
Customer Service
Pros:
"A massive thank you to Rob and Jules for fixing our car last thing Saturday evening."
"Great service from mechanic, didn't catch the name (half black guy), sorted my Voodoo bicycle out and gave good future advice about upkeep."
"The employees are knowledgeable, friendly and I loved that they related to me and I was offered an awesome experience!"
"I received excellent customer service from a staff member called Hugh."
"Barb at the Winchester Road Store in Southampton is the most helpful member of staff I’ve met."
"A Huge Thank you to Travis, He has spent hours tying to resolve a problem with my scooter with full effort."
"I was seen by James who quickly and effortlessly replaced the parts and put my bike back together within 10 minutes of me arriving."
Cons:
"Guy at the till wearing a mask around his chin (just take it off if you're not going to wear it properly)."
"They should be clear from the start when to ask customers to go back. Not everyone has all the time in the world! The staffs were also unfriendly and impatient."
"Woeful staff in the bike section."
"Half the call team don't know this so spent an hour with one guy asking for an order number only to have another guy say 'oh yeh it does that.'"
"Do NOT use Halfords unless you want to be carried from pillar to post, be asked for your refunds back and have no communication."
"customer service sent me round and round back to the press button again."
"Staff not very helpful. Dont know what they are talking about."
Product and Service Quality
Pros:
"Good Halfords, I have never had any problems with these guys, all the equipment I bought here is good value."
"Went there this morning for a replacement with my wipers and oil... he was great with interacting with my daughter also and helped me find a cleaner for my fabric seats!"
"Great guys at Halfords. Greatly improved since about 2 years ago. Staff today very good and changed my back bicycle tyre after it was punctured."
"Quite nice place, clean, wide selection of goods."
"Because I spent over a certain amount I get a free 10 point check which was amazing for me as a mum to know my car is save to drive etc."
"The staff is welcoming and nice."
"Very helpful and professional staff. Purchased a car battery."
Cons:
"Do not buy Carlube brand, Diesel Particulate Filter Cleaner! It does not work and Halfords will not give money back."
"Click and collect resulted in resealed packet with half the items missing."
"Possibly the most appalling car parking area to be found in Southampton. Full of rubbish which has not been cleared for far too long."
"Parts not order within the 30 days of booked appointment, Bike handed back unsafe to ride."
"Your lack of adequate staff training and disregard for customer safety is absolutely unacceptable."
"Finally get my bike and the breaks jam, leaving me stranded with no way to wheel it."
"Avoid halfords when possible. They cant change inner tube. I had many times flat tyre after service (5min after) They are not checking tyre before fitting inner tube."
Staff Knowledge and Helpfulness
Pros:
"A Lady called Barb asked if I needed help She explained all I needed to know about windscreen wipers."
"The staff who explained everything clearly and succinctly. Thank you."
"Staff were really friendly and helpful, and knowledgeable about the whole range of products."
"Very polite, efficient and professional staff."
"Glenn couldn't of been anymore helpful and knowledgeable!!"
"Very helpful staff, I bought a new car and didn't know what oil to put in and the man at the till helped me find it."
"GLENN was very helpful and very professional. Explaining very well how to fit and remove box."
Cons:
"I bought a dash cam to be fitted... but nobody has explained to my partner how to use it."
"Not very helpful at all a few years ago I bought two dirt stunted scooter's and I need to replace two of the inner tube's so I visited the store and was told that they have never seen inner tube's in that size (200x50) and don't stock or supply them."
"Normally very helpful & knowledgeable but my mother-in-law went to have a bulb replaced & was told they can't do it."
"Unfortunately staff member who delt with my wife was very dimisive of her and did not live up to the company's customer care."
"One person on the till, with half a dozen people queuing."
"The most bad experience is that she had no idea about the correct procedure of removing the battery casing/ covering and terminal from the battery."
"Really poor customer service. Went in seriously thinking about buying a bike. Several staff hanging around the bike counter, no other customers around, completely ignored me."
Store Experience
Pros:
"This store was the only local in with stock. We're more than happy to replace the one speaker when I provided my receipt."
"Some prices might nice surprise you and quality too."
"The store is easy to get to, isn’t far out of the city as many larger halfords stores."
"The store is well set up, with a wide range if products."
"Free click and collect. Generally easy to park free as have their own car park."
"Good choice of car service parts, fluids, gadgets, camping equipment etc."
"Love this branch of Halfords due to its location."
Cons:
"Ordered a bike online travel 20 miles each way had an email saying it was ready to pick up at 11.58 got there 10 mins early as had to buy a helmet etc then told did not have the bike."
"Ordered the bike and paid for the build and personalisation (name on a sticker) service which delays collecting the bike for 7 days. On collection handed a sticker with granddaughters name on it and told to apply it ourselves."
"I'm new in the UK. I am sorry for my English. I'm not sure anymore about shopping at Halfords. I found the store employees rude."
"Very few bikes on display and no customer service at all."
"The only 2 people that seem to have any knowledge seem to be fully booked everyday."
"Booking has a bug where it tells you, you need to sort out when to pick up your bike again without giving you and order number but taking the money."
"Please AVOID as much as possible to get your windscreen fixed here."