KFC Burton on Trent - Guild Street Reviews Summary

Staff Service

Pros:

• "The staff was very helpful and assisted me with the order and still keeping the same offer that I had."
• "Staff are always there and happy to help."
• "The staff were friendly offering to carry my tray of food while I carried my baby."
• "Staff polite and friendly."
• "The staff was very friendly and helpful but had a hard time understanding the guy who took our order but the shift manager was very helpful and we got there in the end."
• "I took my grandson for lunch on Tuesday to KFC in Burton on Trent. He said he enjoyed his meal."
• "The girl who stepped in for them was lovely and hard working."

Cons:

• "Disgusting, chicken dried out, staff rude lots of teenagers in there having food fights."
• "The staff can be curt and abrupt."
• "Staff slow to get to the counter to take order of our food."
• "Petty staff avoiding us because they didn't like us."
• "Staff clearly overworked and underpaid. They hate their job and just don’t want to be there."
• "The girl on the drive through serving the food was very rude."
• "Staff had no enthusiasm and very unhelpful."

Cleanliness

Pros:

• "Sometimes the gravy is nice and thick."
• "Self order machines are available to use and gives you more time to explore the menu."
• "Service is fast enough through both drive thru and dine in."
• "Food is consistently good and warm."
• "A lot better since being refurbed."
• "The food was nice. Good to see Krushum machine working."
• "I enjoyed my visit to KFC very much with such a lovely staff."

Cons:

• "Dirty, Each table unclean with food debris and on floor."
• "Went into the disabled toilet and there were used sanitary towels on the side and wee on the toilet seat."
• "The main restaurant was dirty, especially the floor by the counter, but the worst were the toilets; they were disgusting."
• "Every table was filthy."
• "Toilets just stunk and were unusable."
• "The mens has sick on the floor, no toilet paper, and smelt extremely awful."
• "Dirty tables, dirty floor and disgusting toilets."

Food Quality

Pros:

• "Her chicken was nice."
• "The food was delicious, freshly cooked, not dripping with oil."
• "Never had any thing wrong with my order or had to complain about missing items."

Cons:

• "Food is hit and miss."
• "The chicken was far too much salt in it coating."
• "The food was way too salty and not like normal."
• "The chicken chips etc are always cooked and never like other big names where there still rock hard."
• "The food was cold and well the chicken I wouldn’t feed to my dog."
• "Chicken did not taste good at all it’s almost like it’s full of hard small stones."
• "The piece of chicken had hardly any meat on it, was very dry and pretty much inedible."

Order and Delivery Service

Pros:

• "The drive through was one of the most efficient I have experienced with 3 slick stations order, pay, collect."

Cons:

• "Every time I have been here my order has taken far too long and is always incomplete."
• "Avoid at all cost tried the home delivery and they missed a whole box meal."
• "App didn't give us a collection number, so manager would not give us the order even though we had paid."
• "You're told to wait to be called for an eat-in order, however not given the number you are expected to know when the staff bark it repeatedly over the collection counter."
• "I recently had an incredibly frustrating experience with KFC's delivery service."
• "Ordered thru just eat several items missing."
• "When I finally managed to reach out to customer service, I was informed that my order had been 'stolen' by one of their delivery employees."