Porsche Centre Leeds Reviews Summary

Customer Service

Pros:

• "This is the BEST dealership I have used for servicing any make of car I have owned."
• "Shah aap was just incredible. His empathy second to none."
• "Vinny from Porsche Leeds Centre has always been responsive and done everything possible to get a deal done for me and provide an excellent service at all times!"
• "A massive shout out to Shabaaz who oversaw a visit for my Macan’s recall. He was extremely helpful and professional throughout the process."
• "Richard Miller for amazing service from start to finish."
• "Shabaaz for his excellent customer service. He stayed in touch throughout the day, and greeted me when I came to collect my super clean car."
• "The level of customer service provided by Shabaaz was truly outstanding."

Cons:

• "On Wednesday, nobody called to say if and when the car would be ready."
• "Nobody called back, so I called at 4pm."
• "This experience has been disappointing, and I caution fellow Porsche owners to reconsider visiting this service center."
• "I judge them by the poor service I received on my 911's."
• "They charged me for window cleaner and some engine oil, which they just left in my boot without mentioning anything."
• "I recently had a highly unsatisfactory experience at the Porsche Leeds Service Centre."
• "This was extremely poor customer service by Porsche."

Showroom Experience

Pros:

• "The showroom is also a real treat."
• "The Porsche showroom is extensive and well located and everybody I met there was very helpful."
• "The handover process wasn't rushed at all and it exceeded my expectations."
• "The people who work there remember you, and from the lady offering coffee to those working on service desk come over to say hello!"
• "Very impressed with the service and the showroom, everything was 10/10."
• "Upon collecting the vehicle from Leeds the showroom staff and facility was superb."
• "The team there is so friendly and generous, let me have a tour in the showroom and moreover let me see the Racing cars GT3 and Boxter."

Cons:

• "And the cringeworthy fawning of insincere staff, keeps my visits to an absolute minimum."
• "Porsche Charge Points Blocked by the service department."
• "Miscommunication between the dealership and Porsche ensued neither of which seemed to take responsibility."
• "Arrived for 11 am appointment but car was not ready."
• "The free coffee in a plush salesroom doesn't impress me."
• "After viewing car awaited for two return calls that were promised but never came."
• "As a Porsche owner, I expected a premium level of service, but the Leeds Service Centre fell short."

Vehicle Purchase & Handover

Pros:

• "Received my Porsche Macan S. Highly delighted with my 2nd Porsche purchased from Porsche Leeds."
• "We bought our new Porsche Macan through JCT Leeds and with James Simpson the sales advisor we have been dealing with for many years."
• "Once again James nailed the handover."
• "The handover was very smooth and informative."
• "Just taken delivery of my Porsche Cayenne Hybrid I was looked after by Richard Miller who is a credit to the Porsche sales team."
• "Richard Miller for amazing service from start to finish. My wife is over the moon with her new Macan."
• "The vehicle hand over was slick and professional. A really good purchase experience."

Cons:

• "Private plates were due to be in car to be fitted later but I could not find them."
• "I was informed that a 18 inch space saver could be used on the Macan turbo. The information supplied to me from Porsche GB in writing was incorrect."
• "Car is great but customer service not so good."
• "My Macan was put in for a recall relating to the fuel system and it was leaking petrol. It couldn't be looked at for 6 days which seemed a bit relaxed for a fuel leakage problem."
• "The wheel locking nut was left in the cup holder centre console and the service booklet was not filled out."
• "It is very disappointing that I bought a brand new vehicle off your dealership, and I've had 3 problems since it has left the factory."
• "On driving car away low fuel light came on despite assurances there would be fuel in car."