Halfords - Leeds York Road Reviews Summary

Customer Service

Pros:

• "Fantastic store, got number plate made within a few minutes and at a good price."
• "5 Star Customer Service from the Autocentre. Excellent solution to a problem caused by another branch."
• "Really nice store and was able to buy the Halfords 580L roof box which I wasn’t able to buy in starbeck store."
• "Excellent service. The staff here works as a team; are knowledgeable about the products in the store and the services that are offered."
• "The guys who repaired my GT avalanche MTB have done a fantastic job. The bike feels like new and rides very smooth."
• "Big thanks to James in the bike department. My 3 year olds birthday and he bought his very first 'big boys bike' today."
• "I was served by a lovely young women. She was cheerful, friendly and polite and fitted the blade in no time."

Cons:

• "Absolutely fuming with this branch."
• "Ridiculously poor service. Came to buy something required assistance ignored by 2 members of staff."
• "Rude and unhelpful staff, no phone support to speak of and a frankly appalling bike building service."
• "Appalling service. I am pretty certain I woke the staff member from sleeping on his feet."
• "Arrogant and shocking customer service."
• "The response to my initial phone call did not give me full information, which led to a wasted journey to the store."
• "Would never visit this store again. Fitted me a new battery. Only to be told after breaking down with flat battery next day it was my alternator."

Product and Service Quality

Pros:

• "Dave the technician did a wonderful job, I was expecting to see some trailing wires, but no, all wiring was hidden and the fitting done to an extremely high standard."
• "David fitted my new battery, came across a problem due to my car which took him a lot longer to do his job but he used his experience and persistence and got it done perfectly."
• "Very pleasant attitude chatted with us, informed us of what he was going to do."
• "All were fixed to a high standard."
• "Amazing from ordering, price, communication and customer service."
• "The store had what i needed, one of the items at a discounted price, which is always good!"
• "Needed a battery charger checked online, went to Halfords found the one I liked, picked it up when I saw a tool box reasonably priced."

Cons:

• "I purchased a roof rack and cycle carriers. The cycle carriers have clearly been used, returned and repackaged."
• "I ordered a bike and arranged a collection time. I was emailed and texted repeatedly to confirm the slot. when I arrived, man on bike section had no knowledge of it."
• "Can only give three stars as it took a month for my bike to be ready when being serviced."
• "Disappointed, ordered a bike online as a birthday gift, supposed to be ready in 2 hours, didn't get any update until the next day."
• "Took my bike in for some very minor servicing and repair work and was told that it would be ready the same or next day and I would be contacted by text / email... The staff member found my bike in the wrong section of the store, where it had remained untouched for two weeks."
• "Booked an appointment with autocenter a week before stating the issue was told first come first basis so on the day of appointment I made sure I arrived early at 8Am. To then find out the booking was never made."
• "Faults was not picked up on or fixed went to an independent garage that found major oil leak and transmission problems."

Pricing and Charges

Pros:

• "Really reasonable charge."
• "All of the above came at a fantastic price too - as a student living away from home and my normal garage, it is reassuring to know these guys are only down the road."
• "Ben saved me £5 on a headlight bulb change."