Five Guys Reviews Summary

Food Quality

Pros:

• "The burgers are so good and the fries are genuinely addictive."
• "Amazing food!! It's a great experience of true American hamburgers."
• "The best, burgers and fries ive had so far, the burger customisation options are very good."
• "Incredibly tasty and juicy burgers."
• "The burgers are amazing. The fries are amazing. Especially the cajun fries."
• "The burgers taste bloody awesome however."
• "The food is excellent from the burgers to the huge amount of fries you get no matter what size you order and the milkshakes are also great."

Cons:

• "Burgers are okay but a bit over (done). Definitely not like in the USA."
• "Burger taste bland plus the packaging looks like they are in a hurry to wrap in a foil."
• "Burgers were amazing, best chips from a restaurant and the milkshakes with bacon bits were an experience."
• "Burgers are average slightly better then McDonald's and Burger King but not as good as other high end burger restaurants."
• "The burger really is incredible. But be prepared to wait a decent amount of time for it. Really not fast food."
• "The burger was a good size, but it was dry and tasteless, why is there no herbs mixed in with beef pate."
• "Terrible burger. Cold. Cheese hadn’t even started to melt."

Service

Pros:

• "Customer service always super polite."
• "Love Five Guys Leeds. Always way less busier than Cardigan Fields. The staff are always friendly and burgers are fresh and tasty as always."
• "This stores staff are very friendly which is nice late night while working hard."
• "As always, really pleasant staff and great service."
• "Great location, staff were friendly and helpful."
• "Extremely friendly staff. Had a massive order and was stumbling over my words a tonne trying not to hold up the line but they were so patient with me it made me feel so much more at ease and got everything sorted."
• "The staff there are always really nice and super helpful if you have any questions."

Cons:

• "Cleaning was lacking many tables were left unsanitised after customers had left, all things considered this needs to remain an important part of service."
• "Staff working tills seemed to need more training as they were struggling and did not seem confident, made a couple of mistakes on our order."
• "They are taking very little precautions with hygiene in dining areas."
• "Staff was friendly. Restaurant and restrooms were not super clean."
• "Dirty tables dirty floor and staff that needs training in customer service."
• "The girl who served us was quite ignorant and didn't listen properly."
• "Male employee was handed disabled toilet key back from a customer while putting on gloves. He then continued to put on the gloves, put the key away and continue touching things behind the counter in soiled gloves."

Price

Pros:

• "It might seem expensive at first glance but I can assure you it's worth every single penny."
• "You pay a premium for quality, fresh ingredients but Five Guys is off the scale when it comes to consistently excellent food that never disappoints."
• "The prices are reasonable too, so no need to go to McDonald's or Burger King anymore."
• "If you like burgers & hot dogs this is a great lively place to catch a quick bite. The menu promises fresh & local and our experience bears this out. Reasonable prices too."
• "Expensive is what most people say but I think you get what you pay for and that's quality beef patties and toppings."
• "The price point may be higher than your average burger joint but it's absolutely worth every penny."
• "Just so expensive but as a sometimes treat it’s worth it."

Cons:

• "Burgers are a cheese, meaty, tasty handful. But the prices need to come down at least, 30%."
• "Dropped the rating because it's very expensive. Maybe 3.5 stars."
• "The burgers are okay but the prices are a little high."
• "Way too expensive, seriously!!"
• "Very expensive! Nearly £15 for a burger fries and a coke!"
• "If you can take out a mortgage then you might need to for this meal."
• "£27 for two burgers, chips and a drink is really pushing the boundaries of what fast food/value for money should be."

Ambiance & Cleanliness

Pros:

• "This five guys is probably one of the most chilled ones I have been to. The atmosphere was chilled and the music choices were nice."
• "Service is fast and friendly and the place is always clean and tidy."
• "The restaurant itself is always nice and clean with plenty of seating, you can see the staff do care about the place and they clean it regularly."
• "Bright clean environment, nice atmosphere, background music."
• "Good music, mixture for all ages and the whole experience is unpretentious...a pilgrimage for burger purists."
• "One of the best places to eat in Leeds. Amazing burgers, astoundingly good fries and luscious shakes."
• "This was an amazing restaurant to dine in at, with a classic red and white design at the counter!"

Cons:

• "Nice food as 5 guys is but waited long for food and scruffy inside food all over tables stairs to toilet floors sticky not acceptable won't be goin back to this 1"
• "Place is clean but decor could be a bit more inviting for those wanting to eat in."
• "Dirty tables dirty floor and staff that needs training in customer service."
• "The only real downside I have is the feel of the dining area, it's very clinical and acoustically it makes me feel like I've just spent a small fortune to dine in a morgue."
• "The place was filthy, smelly and rubbish all over the floor."
• "but there wasn't enough seating in my opinion for how busy the place was. Toilets are down a narrow staircase also, not the greatest."
• "Restaurant was a bit dirty on our visit but the food was great."