Vertu Land Rover Leeds Reviews Summary

Customer Service

Pros:

• "A dealership is only as good as its staff and salesman. Michael quickly built a rapport with me and I felt comfortable buying the car over the phone without seeing it because of him."
• "What an experience - you can tell that Farnell has put a lot of thought and investment into the customer journey."
• "It was a real pleasure purchasing a vehicle from you."
• "All in all a first rate experience."
• "The customer service received from Dominique was first class."
• "Simon Lewis was extra attentive to our needs and sent a follow up YouTube video that helped us even further understand details of the vehicle."
• "I was listened to as a customer and nothing was too much bother."

Cons:

• "Awful service! Awful company!"
• "The service we received was horrendous."
• "Had very bad experience when my car went for a service recently."
• "Appalling service, booked the car in 2 months before with a courtesy car, to be told the night before they had messed up."
• "Terrible experience - told I do not drive my car enough and that’s why it keeps breaking down - complete nonsensical excuses to get me off the phone."
• "Dreadful customer service. No interest in me as a customer only interested in making sure they meet their monthly targets."
• "Absolutely appalling customer service and who knows when I will be getting my car back."

Sales Experience

Pros:

• "First time that I've bought a car from Vertu Range Rover in Leeds and I was massively impressed with the service from Simon Lewis."
• "Best in class customer service, advice and help along the way - Nothing was too much hassle."
• "Simon made the whole process seamless."
• "Car delivered in immaculate condition."
• "Great handover from Simon when we picked up our new car."
• "Great experience buying my new car from Vertu Land Rover Leeds."
• "The process of part exchanging my old car was a smooth one and my new car was prepped to the highest standards."

Cons:

• "Sold a car to us and advised we'd have until the end of Tuesday to pay the deposit... to be told they had sold it to someone else."
• "Absolutely shocking and very rude. Drove 400 mil due to previous good experience. Purchased a used car for over 100 k from their flashy showroom."
• "I had an intermittent engine management light, which I was charged £195 as an investigation fee that I had no choice in paying."
• "Dreadful customer service. No interest in me as a customer, I have been trying to deal with them since May, with deposit paid."
• "We showed a different Land Rover garage and they were appalled at the craftsmanship."
• "Me and my partner were laughing to begin with at how rude salesman was being it was almost like something from a sketch show.... so bad it's funny customer service."
• "Very poor service and customer service."

Vehicle Quality

Pros:

• "The car has been generally reliable since."
• "Car delivered in immaculate condition."
• "Bought an impeccably presented used 25k miles RR Sport."
• "I am thrilled with my Mini and will definitely buy from here and Ikram again."
• "Picked up a brand new Defender today and Simon Lewis was a pleasure to deal with!"
• "Simon looked after me from start to finish on the purchase of my Discovery, fantastic service and car delivered in immaculate condition."
• "I am very pleased with the discovery landmark and would highly recommend their services in the future."

Cons:

• "This company took my car in for repair gave me a courtesy car then contacted me saying the car was involved in a fire demanded the courtesy car back."
• "They did not test my car before they gave me the car."
• "I also haven’t received anything to do with the car health check so I’m currently wondering whether that was done."
• "Every time my car went in they would find some fault in my car and charge me."
• "Car fumes were coming inside the car, been in and out of the garage."
• "Didn't put Defender Discovery back together properly after taking the engine out."
• "This is the 3rd LR we have owned and can honestly say that we were sold an absolute lemon."