The Range, Leeds Reviews Summary

Product Selection and Quality

Pros:

• "They have a great selection of Christmas trees and lights."
• "Anything you need for play, hobby, home, kitchen or garden you will find."
• "The goods are above average quality unlike the B&M in the same retail park."
• "Great variety of stuff, from garden stuff to beddings and portable music systems in-between, there is certainly something to like."
• "A good range of objet d'art, Wedding display stuff, toys and (in season), Halloween and Christmas stuff."
• "The range of stuff you can get from here is amazing from paint to kitchen plates and pots and pans and utensils and more plus beds and bedding and table and chairs and sofas and pitcher frames and lighting and xmas stuff plus a little cafe area and games and wall paper and so much more you need to take a look around."
• "Can't beat a good old range, got just about everything you could think of in one place. Crafts, tools, furniture, decor, cleaning products, food, toys, garden stuff, pet stuff... etc."

Cons:

• "Very cluttered and badly organised store. General items difficult to locate."
• "Dump, very messy, untidy and not stocked up well."
• "We didn't buy anything (they didn't have what we were looking for)... not that pleasant a visit... we won't be rushing back."
• "However if you are looking for craft materials then you will be disappointed by the small and limited range carried by this store."
• "Went for wallpaper, very limited and the only decent ones were overpriced."
• "Called up to see if there was any bamboo screenings in stock as it was a bit of a drive to get to that branch. They told me it was in stock went down it was out of stock."
• "I was buying 3 quilt covers they all said £9.99 but on the shelf 2 of them said £8.99 the cashier was very nasty he would not even get someone to go check the price."

Customer Service

Pros:

• "The lady assistant who really helped us in the arts and crafts area was brilliant."
• "I just had the best customer service from one of the young men in gardening who not only loaded my trolley with heavy stepping stones but actually went and got me the trolley in the first place."
• "After trying to get through to the online customer care during the covid-19 pandemic, the ladies in store really tried their best to answer my questions about a sofa."
• "Bought a patio table and chairs from here friendly staff helped to carry it to the car."
• "Staff is very helpful and very well trained."
• "Excellent service as usual, worth mentioning personally :- Sam, Annette, Sharon and Paddy in the garden area."
• "Lisa's friendly and attentive service added a personal touch to my visit, making it all the more enjoyable."

Cons:

• "The staff are awfully rude though."
• "Despite having a half decent range of stuff they're crippled by awful customer service."
• "Amazing products, but customer service is by far the worst I've experienced."
• "Very rude staff, sale assistant called Sam. Came for an exchange because the BBQ stand I bought had a missing item."
• "The staff who serve me at the counter were very ignorant they were talking to each other while I was waiting to be served."
• "Rude staff Made a light comment to a staff member about taking items off shelves he had been filling. He didn't even speak just looked through me."
• "I asked 2 staff for some help and they made it clear they hated working there and I didn't get the simple help I'd asked for."

Store Layout and Accessibility

Pros:

• "Inside the store, the aisles are spaced well apart, so you can look at what's on the shelves without having to move to let someone get past."
• "Always plenty of car parking."
• "This one in Leeds Hunslet is one of the finest I have come across."
• "A large home range store, selling DIY supplies, pet foods, cages, aquariums and bedding."
• "This place has just about everything that a household would need in one large well equipped location."
• "A lovely well stocked and fairly priced shop."
• "Its in a good location, just off m621 junction 5, in a cool retail park."

Cons:

• "Rest of the shop is OK, just feels a bit disorganised in places."
• "Unfortunately i have a motability vehicle and an electric wheelchair in a large vehicle. Height of vehicle is 2. 4 m."
• "Nice to walk round and spend a hour. It was very quiet and a lot of empty shelves.and cold inside."
• "The Range is spacious, but a wheelchair user might find the aisles not wide enough."
• "For people reliant on wheelchairs it's impossible to access several aisles due to temporary displays regularly obstructing right of access."
• "Great staff, very helpful but disappointed there was no easy access to the store in my van due to the height restriction barriers."
• "Not a good visit today, 40 minutes at check out, poor lass must have asked for help five times for help, with no response for anyone."

Pricing and Payment Options

Pros:

• "Not too badly priced and good quality products."
• "Sometimes able to get a genuine bargain from here."
• "Prices are very competitive and the quality is superb."
• "As usual a great selection of goods at really great prices BUT do they know Covid 19 exists????"
• "Got some nice bargains. Only moan is last year I bought an apple tree (bare roots) it looked dead and cost £15 - but I was assured it would be ok."
• "Love shopping here! Rarely I don't find what I need to buy!"
• "Needed DIY supplies and managed to get what I needed at prices that I am very happy with."

Cons:

• "It's a good home essentials shop, but massive minus, the card terminals force card insert on over £30 so no chance of paying with Google or Apple pay."
• "Bear in mind though that the owner of The Range group of stores has said that he just wants to make the most profit that he can, no mention of quality or good service."
• "Reasonably priced reasonable cross section of merchandise however considerable amount of,merchandise in multiple areas, not adequately priced."
• "Out of 5 pairs of curtains, 4 trips to the store, could only get 3 good curtains and one of them had the design upside down."
• "Went in for a fish tank it said it was £69.99 went to pay for it they said £79.99."
• "Bought 2 lots of garden screening at £19.99 each and then charged £24.99 for each."
• "I ordered 2 items and needed them for new years eve, i paid extra to have them delivered by that day! They still have not been delivered and its the 3rd of January!"

Additional Amenities

Pros:

• "Some amazing stuff with amazing prices here you can take awhile to browse the store it's very large, but hey have a coffee or tea in their coffee shop to take the weight off a while until you are ready for the rest of the store."
• "Love this shop for animal supplies,you are able to pick and mix on the dog treats."
• "Crazy useful shop with most things you could need for the home and garden."
• "They also had a great selection on their menu, offering just what you need while shopping at The Range."
• "I always enjoy my time there and usually end up having coffee and cake in the cafe - nice!"
• "Service was excellent in the lovely dining room with a great atmosphere."
• "Great shopping experience, no hassle from overzealous sales assistants. Lovely coffee shop with friendly staff."