Rawal China Chopstix Reviews Summary

Food Quality

Pros:

• "This time I tried out the shepherd pie and it was lovely."
• "However, the lamb chops were quite nice."
• "Every one was delighted with the food."
• "The prawn noodles with the ‘OK’ sauce tasted like they used the same sauce as the sweet and spicy, and ‘hot and garlic’ sauce."
• "Thai curry was really really good!!! :D"
• "Wonderful food here. My favourite is mix starter for 2 absolutely delicious."
• "Despite this, the generic fried food items (chicken nuggets and chips, burger meal) were properly defrosted and fried, and tasted good."

Cons:

• "The hygiene standards were absolutely horrendous as the glasses and plates were dirty from previous occasions."
• "This chinese was awful, the hot chicken curry was watery, the chicken very rubbery and chewy."
• "The meat in the fried rice was so overcooked it was inedible."
• "The grilled chicken tikka was too salty, and left a strange taste in the mouth."
• "The chicken felt like eating an elastic band, in taste and texture."
• "Did not resemble or taste anything like Chinese food should, didn’t taste like anything."
• "The pizza came undercooked, as the base was stodgy and cold."

Customer Service

Pros:

• "They offered me a free dish next time I ordered."
• "The delivery driver was also friendly and apologised."
• "Food was a bit late but not ridiculous or anything, called in and owner was super nice about it :)"
• "They were apologetic and friendly on the phone when I called to enquire."
• "Our waiter (sorry couldn't catch your name!) was excellent very attentive and friendly."
• "Thankyou for the speedy delivery, by the party Yaris."
• "A very special thanks to Hamid who was our waiter, absolutely fantastic service from him."

Cons:

• "Waste of money."
• "When I rang in to complain they wouldn’t entertain the complaint."
• "Terrible service and terrible attitude to customer services."
• "It's been over two hours (after getting original order wrong) and they are still saying we will send it out."
• "Awful avoid!! Hygiene rating was 1."
• "Complained they said they would refund, later I received a phone call saying they would not give a full refund."
• "When I complained they refused to give me a refund!"

Delivery

Pros:

• "The food was piping hot and the driver (ubereats) said he had raced here."
• "Food was really tasty will deffo be visiting again. Highly recommend."
• "The food was really good though and very filling even without the missing order."
• "The salt and pepper chicken wings are the best I have had from any place."
• "Out of respect for the owner who is a very decent humble person."
• "And it was really good. Still warm and tasty..."
• "Been ordering from rawals for around 5-6years now I think. we love there wings and chips as do my children."

Cons:

• "90m to deliver."
• "Classic ‘whoops we forgot about this order’. I do not recommend this service."
• "To start off with the delivery boy was rude, he didn’t speak once..."
• "After two hours my food was finally marked as delivered. However, there was no knock at the door or a phone call to let me know my food has arrived."
• "Very disappointed need to shut down or get new management!"
• "Asked for a refund and they said no over £40 worth of food in the bin never order from hear again."
• "Waited an hour and nothing so we called and were told it’ll be another 20mins."