Bon Gusto Reviews Summary

Food Quality

Pros:

• "The food was absolutely fantastic - amongst the best Italian I've had outside Italy."
• "Great new Italian Chef serving delicious Pappardelle Boscaiola and involtino di Pollo."
• "The food was freshly prepared and superb."
• "The pasta special (n'duja tortellini) was phenomenal, the gnocchi was ok, the pizzas were all good."
• "The dishes burst with flavor."
• "The food is spectacular, you can tell that every ingredient comes in fresh and everything is made fresh to order."
• "The food - absolutely exquisite! Authentic Italian meals, portion size was perfect and the taste was so fresh."

Cons:

• "Pizza was very average, quite disappointing."
• "Food was passable but well below value for money."
• "The food was disappointing (we ordered the classic, spaghetti al ragù)."
• "However, the carbonara (which was £17 for a simple pasta dish!) was very disappointing."
• "For main lasagna and seafood risotto, which was very salty and the mussels had a horrible taste."
• "The Parma ham was hard and dry."
• "The price didn't justify the portion size or the flavour."

Service

Pros:

• "The staff were all very welcoming."
• "Special mention to the very friendly waitress and owner who made us so welcome even though it was super busy."
• "The service was outstanding and everybody was very friendly."
• "Staff were friendly and knowledgeable."
• "The staff are always very friendly and offer exemplary service."
• "The service, the restaurant itself and the food."
• "The staff are attentive and very polite."

Cons:

• "Did take a while for us to get menus and then order."
• "If you complain, you will be met with contempt and defensiveness."
• "25 minutes later still not asked for drink/food order so left."
• "Really poor service - arrived for my booking and got a grumpy welcome."
• "Not sure if it was our waitress first day but she forgot about our drinks and didn't give us desert menu."
• "Waiter immediately told us that there is a reservation in two hours and then she was annoyed because we wanted to eat."
• "Now, after 5 minutes the head waitress comes to us and tells us to leave saying 'Sorry, we can't offer you only desserts and drinks'."

Ambiance

Pros:

• "Bon Gusto has wonderful ambiance. It's small, intimate and full of energy."
• "Atmosphere is cozy and nice to sit."
• "Delicious food, efficient service, and pleasant atmosphere."
• "Small restaurant. Intimate feel."
• "The atmosphere was also perfect, the low lighting combining with classy decor to make it a very romantic environment."
• "Its modern yet authentic atmosphere is very relaxing and pleasant."
• "We walked into a cozy and romantic atmosphere."

Cons:

• "Id suggest some air conditioning but seeing as its only warm for 3 weeks in England, its possibly not essential."
• "The place next to the window was nice because of the view, but because it was warm inside and cold outside, the wind from the leaking window was kind of annoying."
• "Disorganised family restaurant."
• "Breakfast was sloppy and overpriced. NY style pancakes were rubbery...the poached eggs with avocado were served with spoilt avocado."
• "We were sat and then completely ignored."
• "To add further insult to injury, she suggested that the preparation had been in line with ‘Italian’ cooking."
• "Staff were very rude and unfriendly."

Value

Pros:

• "The food is excellent, reasonably priced."
• "The food was lovely and very good value."
• "Might be expensive but worth every penny."
• "The quality of the meal is not just good but a great value."
• "Pricing was totally reasonable."
• "Enjoyed this restaurant. Prices are very reasonable and the food was very tasty."
• "Food is fine for the price."

Cons:

• "The prices were higher than in other Italian restaurant we visited within our stay in London."
• "Service fee is a bit exorbitant but understandable for the area."
• "Overpriced."
• "Wouldn’t recommend it to anyone who likes value for money."
• "The price didn't justify the portion size or the flavour."
• "Only complaint is the food portion is small to me for the price I'm paying."
• "Overpriced, mediocre food, poor service."