Waterloo Arms Reviews Summary

Atmosphere & Setting

Pros:

• "Lovely pub, nice setting and outdoor area."
• "Lovely Thatched pub, very cosy and warm and welcoming atmosphere."
• "The pub is comfortable and warm and has a pretty outdoor area."
• "Lovely surrounding countryside on the edge of Lyndhurst."
• "The garden is a lovely sun trap to sit and have a pre meal drink and its very pretty."
• "Upon arrival we were greeted by a lovely looking pub, with a historic looking interior, and an inviting beer garden out the back."
• "It’s a cosy typical country pub, it has a log fire, covered outdoor seating, a garden & it’s dog friendly."

Cons:

• "Nice pub drinks over priced to others locally really needs some work damp on the walls and near sockets appreciate it's an old pub but could do with some tlc."
• "Looks good from outside but not clean at all inside, really dirty to be honest."
• "Whilst I do have to say the atmosphere is nice (rural, old school pub style) it doesn't quite make up for the hour-long wait for the food, which was of abismal standard."

Service

Pros:

• "The staff were great short staffed and being one of the sunniest days for a while were very helpful and couldn't do enough for you."
• "Service was great. Proper pub stuff."
• "When we arrived the staff were all friendly and helpful coping with changing orders and a few tweaks to the menu."
• "Managed to book for a larger group and service was very efficient."
• "The waitresses are very kind and friendly."
• "Staff were very friendly and attentive and service was rapid."
• "Staff always pleasant and helpful."

Cons:

• "Bar staff were pretty rude though and wouldn't let us try their cider."
• "No one came to check on how we were doing; tables weren't cleared half an hour after other diners had left."
• "The customer service was poor and we won't be returning."
• "The Manageress (or was she the owner?) was unhelpful, hostile, and seemed resentful when I pointed out the flaws."
• "Unfortunately was too busy and rude staff said that they don't service on garden!"
• "The service was appalling, and the waiting staff looked like they could do with a wash."
• "I suspect the social distancing is having an impact as the service was pretty poor."

Food Quality

Pros:

• "Proper homemade boiling hot food, cant rate this place highly enough."
• "Food was excellent, I had a 10oz sirloin which was perfectly cooked and tasted amazing as if done on a charcoal grill!"
• "The food was very lovely, well portioned and I would absolutely recommend everyone to come here!!"
• "The food was lovely such a cozy place and our dog was very happy there."
• "The food was lovely, and plenty of it."
• "The pie was home made, loads of filling and tasted amazing."
• "The nut and mixed roasts were both huge, and delicious."

Cons:

• "Besides the dryness of the burger, they put me next to the toilets and people were coming in and out constantly, not the nicest experience or smell."
• "Had pizza (stone baked?! ) which was one of the worst I ever had."
• "The burger was dry, but still tasty."
• "I had the chicken burger which I could tell was cooked from frozen and it smelt like rotten meat."
• "I wouldn't recommend eating here as it was barely edible."
• "The children's mac and cheese had enough salt in it to give someone a stroke. And the lasagne was inedible."
• "The roast potatoes were so tough we had to complain and they replaced them with 4 new ones."

Value for Money

Pros:

• "Reasonable prices and great portion sizes."
• "Good food, good range of beers and ciders."
• "Excellent food (big portions - well cooked) in a lovely pub with good garden."
• "Food perfectly cooked. Reasonable prices."

Cons:

• "Nice evening but felt a little expensive."
• "The amount we paid, did not reflect on what we ate!"
• "Beer is pricey however £4.60 for a lager shandy is a bit over the top (charge for a full pint plus lemonade)."
• "Price doesn't reflect the overall quality."