Alchemy & I Reviews Summary

Salon Atmosphere

Pros:

• "Every single team member are amazing and very caring during your visit."
• "The whole salon is equally a beautiful atmosphere with great music and menu."
• "The whole experience at Alchemy & I was perfect from start to finish and everyone is so friendly."
• "Salon is clean, with a fun and busy atmosphere."
• "All members of staff were so lovely & continually asked me if i needed or wanted refreshments."
• "The surroundings and decor make you feel instantly relaxed and comfortable."
• "Always a friendly welcome from the professional team right from the point or entering the door."
• "The atmosphere is relaxed, friendly yet sophisticated."

Cons:

• "It’s quite intimidating walking into a hair salon. Lots of glamorous people wandering around immaculately dressed and presented."
• "Considering the 'basement' had been refurbished, there was hair caking the floor; scissors dumped on seats and looked cluttered."

Stylist Expertise

Pros:

• "My stylist Dawn understands my hair journey and is always applying great colour and cut techniques."
• "Abbie is a brilliant stylist and I felt like she really understood what I wanted."
• "Sophie was amazing, asked lots of questions to make sure I got the results I wanted."
• "Teodora is fab! She knew exactly what I wanted when I didn't."
• "Both the guys were welcoming and attentive to my needs as a client."
• "Dominic did a wonderful job of platting my hair today."
• "Sam is AMAZING at colour, and a lovely person, too."
• "Sam was very passionate, kind and lovely."

Cons:

• "The woman who did my hair was seemingly rushed, whilst doing another woman’s hair colour at the same time."
• "I was also told in the meeting 'that it was hard to deliver my colour as I had not been clear about what I wanted', which is absolutely ridiculous."

Customer Service

Pros:

• "A very friendly greeting and polite staff. A relaxing and good experience."
• "I absolutely loved my first appointment at Alchemy & I. Zara was amazing and did such a good job!"
• "The customer service was excellent from start to finish and Anna made a fuss of me getting married next week."
• "I love Alchemy & I so much. Natale is my stylist and she has significantly improved the condition of my hair."
• "The online booking and the telephone service are great, the welcome at the salon is warm and friendly."
• "I have had my hair cut coloured and styled by Sean for many years going to Alchemy &I is an absolute pleasure."
• "The aesthetics of the salon are beautiful, so much care and thought has gone into it all."
• "Great atmosphere, wonderful staff and a very personalised experience!"

Cons:

• "I was very excited for my first visit to Alchemy & I. I was recommended by friends from work. I had my hair done by Sam, she took the time to sit and listen to what I would like done with my hair! Sam was very passionate, kind and lovely."
• "Curt, obnoxious and supercilious owner who was unfriendly and unwelcoming to say the least. Sour faced hairdressers, with no personal skills, looked us up and down and did not once engage."