"Enormous thanks to the receptionist I spoke to and the nurse Danielle that I saw on Saturday with my puppy Denzel."
"At Oakmount the reception staff are always very friendly and helpful."
Cons:
"Booked our first appointment, travelled an hour and a half on a Sunday only to arrive and be told that they didn’t have enough vets in and we could be waiting all day."
"Didn't even get through the door! Rang to make an appointment for the first time to be greeted by the receptionist called Elaine who was so rude!"
"Elaine the receptionist left me on hold and then put the phone down on me before I had finished my enquiry really rude and unprofessional."
"I phoned up today for advice & they were very stand-offish & snotty at giving advice as I didn't have an account."
"The most untrained, unfriendly, greedy vets I have ever come across."
"The cold and callous response I got from the person who answered my enquiry about their emergency vet has disgusted me."
"During my last visit 04/06/22 the receptionist was rude uncaring and distant."
Cost and Value
Pros:
"The cost of visits and treatments does seem to be toward the higher end of what I would expect, but personally, I feel it is worth it."
"If I could give more than 5 stars, I would because this vet centre really deserve it."
"They are a brilliant practice, quite pricey, but I'm a firm believer that you pay for what you get."
"Also really helpful getting my insurance claim sorted to help alleviate the financial worries of a poorly cat."
"The outcome was positive and considering the situation the cost was very reasonable, especially under Lockdown."
"Been using Sherly and Paul for my exotic parrots... Worth every penny and also not as expensive as others."
"I would recommend the practice to anyone who wants professional and first class service."
Cons:
"For example, charging us £16 for a 'waterproof foot cover'... What it actually was, was a saline bag, cut in half."
"Polite & friendly service, but very money hungry."
"Happy with the job their doing, but charges are insane."
"Every time I take one of the dogs they always want to do blood tests which I simply cannot afford."
"It's expensive enough just getting treatment and medication for them without adding blood tests onto the bill."
"Friendly but pricey. My chihuahua had 7 teeth removed and i paid over £450."
"Charged me £65.92 which I thought was expensive."
Professionalism and Care
Pros:
"They were completely thorough with her immediate care and after care."
"They took excellent care of my best friend Bailey and he’s quite a handful at around 10st, they kept me informed of his treatment options at all times."
"The care and attention he has received has been excellent especially his time in hydrotherapy with Jan."
"Our Jack Russell Billy had his booster and checkup, with a very helpful and informative consultation with vet Jordan."
"Everyone I spoke to was compassionate and thoughtful."
"My extremely anxious dog went in for surgery, the staff were amazing, each member I spoke to about my concern made me feel at ease and was very supportive."
"We've had to take three Dogs and a Rabbit to Oakmount on their final earthly journey and the care and compassion from all the staff has been perfect."