Lounge Reviews Summary

Atmosphere & Setting

Pros:

• "A really great atmosphere and feel here."
• "Popular with all ages and seems to have a thriving clientele at all times of the day."
• "Lovely atmosphere with courteous and pleasant staff."
• "The atmosphere buzzing."
• "Really friendly, welcoming staff, good variety of quality food and drinks and a nice mix of customers (inc. kids)."
• "Great atmosphere for a date or just a relaxing meal with friends."
• "Really nice location, great atmosphere, good music."

Cons:

• "They have taken all the blackboards down and replaced them with mirrors, unfortunately it makes it look like your grannies house."
• "The only downside was a lot of mothers and their noisy children which is okay but makes for a less than relaxing brunch for us."
• "I thought this was a restaurant but it is a pub and the atmosphere reminded me of Weatherspoon - loud, dark and warned out."
• "The noise was due to two factors poor parenting, children allowed to shriek and act like they were in an outdoor space and too many covers to close together."
• "When we got outside we both said to each other that it was the first time we had visited ANY Lounge and made to feel unwelcome."
• "Nice atmosphere and lovely staff, brought food to take home and found hairs in it straight away, very off putting when places do not wear a hair net especially with corona about."
• "The slightly rustic atmosphere from the tables and chairs, or the sofa's and cushions also on offer only enhances the hipster vibe."

Food Quality

Pros:

• "The food was incredible!"
• "The food is pleasant and the menu is good for kids and veggies."
• "Absolutely one of the best gluten free experiences I’ve ever had."
• "Food arrived quick tasted amazing and nice and hot."
• "Super tasty breakfast..nice vibe."
• "The food is simple and good."
• "All cooked to order and very very tasty."

Cons:

• "Disgusting. the only place on earth that can ruin an English breakfast."
• "Everything was cold and his hash brown was still frozen in the middle."
• "Food diabolical, my friends veggie breakfast had a small chunk of bacon in it."
• "The coke tasted very strange, almost like red bull. I ended up having severe bacteria poisoning and it ruined my holiday to Dubai."
• "The food is mass produced frozen food that is reheated!"
• "The food was mediocre at best."
• "The laziest, cheapest, most bland breakfast ive ever seen."

Service

Pros:

• "Staff went above and beyond to prepare my coeliac gluten free order separately."
• "The staff were very friendly and were able to make good drink suggestions when asked."
• "The staff here are so lovely, they really went out of their way to make me feel special when they found out it was my birthday."
• "The staff were extremely attentive."
• "We were greeted by a lovely girl, very attentive and informative."
• "All staff we met were very friendly and personable."
• "Staff very attentive and friendly."

Cons:

• "I sent them an email as requested, and they didn’t respond. For me, that’s about as bad as customer service can get from a manager."
• "Waiting 15 mins for drinks (ordered via app) while the staff have a chat behind the bar is very frustrating."
• "Nowhere near as good as Tinto lounge. Staff (particularly lady with short brown hair) we’re not friendly."
• "Service is always slow no matter what time of day."
• "Sign said wait to be seated we stood and waited and waited, not too busy and plenty of staff behind bar."
• "Service was quite slow though."
• "We eventually gave up and left as the staff obviously didn’t have any idea who had been waiting for tables and in what order."

Pricing & Value

Pros:

• "Decent breakfast for the price. Full English + small americano for £7.45."
• "For the quality of the food and where its situated, it has really good pricing."
• "It's very reasonably priced for what you get too."
• "And for a good price as well."
• "Price was good, less than I expected plus a Monday discount."
• "Great food at a really good price."
• "Such a good range of food including gluten free. Tasty, reasonably priced and great coffee."

Cons:

• "Been a regular for god knows how long. Walked in today and just can’t justify the prices any more."
• "Food standard has dropped. Portions certainly smaller and comparative prices higher."
• "£8.95 for the Lounge Eggs with smoked salmon was a bit steep considering how little smoked salmon there was."
• "The food has gone down hill, the quality is good but god knows what has happened to the portions."
• "Been coming here for some years but now the food seems to be getting inconsistent and less value for money."
• "Very small portions, too small compared to how much they charge you!!!"
• "Expensive for what it is."

Ordering Experience

Pros:

• "The ordering system was fantastic!"
• "the ordering via the app is a faff but they're happy to take the order at the counter."
• "Ordering through qr code was new to me, but it was much easier than I thought it would be."

Cons:

• "I had to wait for 15 mins just for a cup of mocha whilst the restaurant was actually not busy at all."
• "Both my partner and I were unable to proceed to pay through the web page after spending 10 mins trying to navigate it."
• "The waiter was rude when I asked where my food is."
• "The waiter/runner mistaken our order twice and we had to ask for the chips."