The White Lion Reviews Summary

Food Quality

Pros:

• "Juicy, tender steaks were delicious and the puddings looked amazing."
• "The food was delicious, plenty of choice, quick service, friendly staff, good choice of drinks and great value for money."
• "Booked dinner for Christmas Day for 6 adults and 3 children - food was amazing as always and plentiful - service was spot on."
• "The food was lovely, the potatoes cooked to perfection and the meat delicious."
• "The food was hot delicious and huge portions well worth the money."
• "Our food very good and value for money."
• "Anyway the food was good quality, served quickly with a nice smile and piping hot."

Cons:

• "Good service but the roast dinner was disappointing."
• "Chicken breast very small with only few chips and peas. Both meals not very hot - just warm."
• "Ordered sausage and mash with gravy and dish was swimming in gravy. Could not taste anything else."
• "Ordered gammon egg and chips. Gammon was tough and there was not enough pineapple on plate."
• "Food was disgusting meant to be a xmas meal no pigs in blanket fried potatoes not roast frozen veg so hard you couldn't eat them."
• "The pie was over cooked - pastry rock hard."
• "Ordered ham egg and chips. Ham was very anemic in colour and tasteless. Eggs were hard."

Service

Pros:

• "Fantastic service from Lisa, Leah and Sam in the bar."
• "Friendly and helpful staff."
• "Really good service by the lady behind the bar."
• "The service was friendly and quick and our food very good and value for money."
• "Every single member of staff welcomed us with Merry Christmas."
• "The service was amazing....Kirsty the Manager was kind, professional and flexible."
• "Even though it was busy, we were served quickly and efficiently."

Cons:

• "Initially ignored by staff."
• "Absolutely disgusting service. Would not recommend at all!"
• "The bar maids had no idea on what customer service is and were rude and arrogant."
• "Kirsty the manager took offence to this. She was rude and disrespectful."
• "Staff very mediocre... Ambience dead in my opinion."
• "When I complained... I was told by the manager she didn’t like my tone."
• "Had to argue with an obnoxious member of staff who said it was our fault!!"

Ambience & Cleanliness

Pros:

• "We were seated in a secluded area which was great for us as we had 2 younger children in our group."
• "The atmosphere was cosy and warm."
• "There are plenty of cosy spaces."
• "Nice open fire and real ales at the bar."
• "Have to mention the Ladies toilets were immaculately clean and also smelled lovely."
• "Very civilised warm pub been visiting since I was 5 years old now 73 good pub grub to had another great meal today love this pub."
• "The pub was very pleasant and has an outdoor seating area which was lovely."

Cons:

• "The atmosphere was kind of depressing."
• "The carpets are very sticky."
• "Tables were sticky, furniture was dirty."
• "Not sure if its the cleaning products that are used but the table felt tacky as did the menu cards and floor - just saying."
• "Decor was very tired, carpets filthy, worn out and sticky."
• "Facilities were dirty. Two toilet roll dispensers, with no loo roll, but a HUGE loo roll on top of the sanitary towel bin!"
• "It's shabby, knocked about, smelly and the carpets are meh."

Management & Staff

Pros:

• "The manager was really helpful and did not charge us for this meal."
• "Well done to the management and staff helping make our Christmas meal delicious, prompt, and comfortable."
• "My mum in law really enjoyed herself, so thank you."
• "Good staff warm welcome, fast service..All areas clean."
• "The staff are friendly and the manager is always lovely when we've visited, even when short staffed and rushed off their feet."
• "We found all staff to be friendly helpful and very polite."
• "Staff work hard to keep everyone happy, especially Ash, Sam and Harvey who always smile and say hello."