The Wishing Well, Greene King Pub & Carvery Reviews Summary

Service

Pros:

• "The staff were extremely busy but all had smiles."
• "Baldish bloke may of been supervisor (didn’t see name) was very nice and helpful in anyway he could."
• "The management and staff totally amazing. So friendly, polite, chatty, helpful, and patient."
• "the Brummie girl that served us was very customer focused and made us feel a friend not a customer,"
• "Jadine in particular was very helpful and attentive."
• "Staff were super friendly and polite at the bar and served me in no time!"
• "The waitress who I spoke to, was so lovely and really shown empathy in the question I asked."

Cons:

• "Today was a different experience, unfortunately due to one member of staff who was very rude, the manager’s partner according to another family who were also eating at the restaurant."
• "Disgusting service.. no customer acknowledgenent."
• "I was blatantly ignored by a member of bar staff."
• "Staff weren’t attentive at all, very forgetful when bringing over food and cutlery."
• "Staff scruffy and not overly pleasant."
• "Manager was rubbish service was rubbish."
• "Staff were rude and unhelpful when told orders were wrong."

Food Quality

Pros:

• "We both had the carvery (which was insanely yummy by the way. That gammon was to die for!!!)"
• "The food was lovely and was bought out in a good timely manor and it was well presented."
• "3 meat selection and all the veg u can eat. Plus they offer small plates. Good value for money."
• "The carvery was delicious, perfectly cooked veg with a great choice."
• "The food is good value and the staff were courteous."
• "Food was delicious. Thoroughly enjoyed the beef & ale pie. Very tasty!"
• "The food was fantastic whole table had different meals and each one was delicious and simply top notch!"

Cons:

• "Food had still not came at 20:45 so had to get our money back as could not wait due to arrangements."
• "Waited 20 minutes in the queue to order 2 puddings. When they came another 40 minutes later very small amount of custard and the cake tasted exactly like tobacco so it wasn’t eaten."
• "The steak on the kebab was full of fat and not really edable."
• "The carrot sticks were old and dry almost white and the pots were smashed around the edge."
• "Absolutely awful, the restaurant was completely empty, and yet our food still took an hour to arrive, and then when it did, parts of it were solid (all day breakfast)."
• "Food came out all at different times, some didn't come at all, items missing off of plates of at least 5 of us, some food was over cooked, some was still cold in the middle."
• "The hunters chicken was dry and hard, the bacon was hard and cold, the chips were cold."

Ambiance and Cleanliness

Pros:

• "Recently refurbished and now includes a carvery."
• "This pub with soft play attached is a great concept."
• "Unlike other cramped up soft plays, this one is a nice clean environment with so much natural light and air."
• "It had been a while since I last visited but was gladly surprised by the new look inside."
• "Large pub within Aspects Leisure Park. Good drinks and food selection available including a very nice daily carvery."
• "The grandkids (aged 3 & 5) had a lovely lively time in the soft play."
• "Whole place was friendly, there was a lovely warm vibe there and food was fab!"

Cons:

• "Bloody freezing!!! Feels colder inside than it is out."
• "A sad miserable place clearly with insufficient staff none of whom really seemed motivated to do anything."
• "Tables were covered with empty glasses and dirty plates and floor was covered with crumbs and food."
• "Toilets stink also of cigarettes."
• "Then we went into the fun factory where this needed a total refit toilet where terrible there was poo on the change table on locks on the door terrible experience."
• "Also has a fly problem as the back window is infested with them."
• "And then the joys of the filthy toilet... I mean, was it blood or ketchup around the doorhandles?!"