The Wellington Reviews Summary

Staff and Service

Pros:

• "Staff are very nice and helpful."
• "Brilliant waitress who was very friendly."
• "Staff very friendly and dinner was excellent."
• "The staff were very apologetic & friendly."
• "The food and the service was excellent will definitely be going back again great atmosphere."
• "The staff are very friendly and helpful."
• "Really good staff who are friendly and helpful."

Cons:

• "Service was a bit slow but I think they were just understaffed."
• "Service was friendly enough but bad communication between kitchen and front of house unfortunately marred the whole experience."
• "Appalled at the service i received today, first of all our drinks order was forgotten about."
• "Service was good from the one person who was covering the eating area, but they needed more serving staff."
• "Enjoyed a super Sunday lunch great service lovely waitress spoilt only by barman more interested in giving free samples to his mates than serving customers."
• "Waited 30 minutes in the restaurant to be acknowledged and no one was forthcoming so left."
• "Staff are super standoffish - came over with attitudes, everything was a massive ask, even just ordering chips."

Food Quality

Pros:

• "The food was very nicely presented but all very bland and devoid of flavour, burnt in some areas, and in some ways resembling mush."
• "Didn't try the food but the plates I saw coming out for other people looked great."
• "The continental breakfast was also great value for money."
• "The food in the pub was also fantastic with a great choice of beer."
• "Food was excellent, price very reasonable."
• "Enjoyed a super Sunday lunch great service lovely waitress."
• "The food is of a very good fresh produce."

Cons:

• "Came here for Sunday roast and it was abysmal."
• "The food was a joke. I had a ploughmans which was the worst ever."
• "Food was very limited."
• "The battered fish had skin and the portion size did not warrant its price tag."
• "Food is over priced for the quality/consistency."
• "Poor food. Over cooked chips fish didnt taste fresh."
• "The food was not great, meat was really dry."

Ambiance and Facilities

Pros:

• "Nice garden at the back too."
• "They have an outside area."
• "Large pub with a separated bar area and restaurant."
• "A large selection of local (ish) beers on tap, nice atmosphere and seating."
• "Great pub that was thriving and full of hustle & bustle."
• "Enlosed garden/ play area..this is a very popular hotel/pub."
• "Really liking the new decor."

Cons:

• "The ‘rustic’ table we sat at had rusty exposed nails that I scratched my arm on and the whole place was almost empty and very cold."
• "Pub is more of a drinkers pub. Restaurant area is in need of a refurb!"
• "The outside is floodlit and front bedrooms suffer from the light coming thru the tops of the curtains and they are on all night."
• "Sat down in a very loud dining room i.e clashing cutlery and moving tables."
• "The entire room is lit up in a green glow."
• "But worse, when we arrived for our booked table, we were told no roast meals were available as they had run out of vegetables(?!) and we weren’t offered complimentary drinks or discounts or voucher for future visit."
• "The only downside were the steep stairs to my room on the 2nd floor."

Value for Money

Pros:

• "Stayed here after a bad experience at Travelodge Filton. This was totally different in a positive way."
• "The continental breakfast was also great value for money."
• "Food was excellent, price very reasonable."
• "Enjoyed a super Sunday lunch great service lovely waitress."
• "Roast was incredible and very reasonably priced."
• "Food well presented, reasonably priced."
• "Great meal and reasonable pricing."

Cons:

• "We visited at the start of August for two lager shandies and have ended up paying almost £25 after originally being charged incorrectly."
• "I had an 8oz rump steak which looked more like a square beefburger and very few chips at a rip off price of £18.50."
• "Over £10 for a double g and t was painful."
• "All in all I wouldn’t go back as there are far better options locally and I’d suggest you look elsewhere too."
• "Be expected to pay a bit more here but its well worth the extra money."
• "Food good but premium prices are a little presumptuous...."
• "Beers and food are expensive."

Accommodation

Pros:

• "Our room was really comfortable and clean."
• "Rooms very clean and well furnished."
• "Had a brilliant stay here - really clean and comfortable room with a great tea/coffee selection, nice shower and friendly staff."
• "The room was very spacious, clean and sound proof."
• "The rooms were modern, clean and spacious."
• "Fantastic place to stay in their boutique hotel rooms with perfect clean rooms and very nice beds."
• "The rooms were much more spacious and attractively presented than we expected, and breakfast was great for the price."

Cons:

• "The only downside were the steep stairs to my room on the 2nd floor."
• "I found the bed in my quite costly room so uncomfortable and the room was so overheated I couldn't wait to leave the following day."
• "Everything seemed fine at check-in besides the confusion of where the hotel check-in actually is."
• "When complaint was maid the waitress didnt get back to me."
• "Check in was ok. Very narrow stairway to average room. Lots of mold in the shower room on the ceiling."
• "So no shower to wash off the long day before bed due to the fact that there is absolutely no hot water in our room."
• "All in all not a very pleasant stay and not worth £100."