Faro Lounge Reviews Summary

Menu Variety

Pros:

• "The menu is excellent, with tons of options for all palates (especially vegans)."
• "Had the tapas and really enjoyed it for a reasonable price."
• "Such amazing food and drinks we would consider returning when we're only visiting this area for one week!"
• "The food is spot on, lots of options on the menu."
• "Offer of a range of foods including gluten free and vegan friendly."
• "Very grateful to have a separate vegan menu, so nice to have choices rather than just one option on a menu!"
• "Faro Lounge great for Gluten Free and being vegetarian! The menu is great and has plenty of gf options that are also veggie!"

Cons:

• "We had 3 burgers last night & we all said it was like chewing cardboard!"
• "Food was lovely but first time was cold."
• "The burgers were ok.. fine ... average.. american cheese squares... a bit small... underwhelming."
• "Food poisoning. If you’re thinking of visiting faro lounge I urge you not to order the lounge burger or cheeseburger."
• "The Philly was supposed to be brisket with onions peppers and cheese. Not much meat in it and oddly it had red kidney beans in it."
• "The macaroni cheese that she ordered was appalling."
• "The eggs were far too overdone to be considered poached, quite disappointing to be honest."

Service Quality

Pros:

• "Staff and service were top notch."
• "Staff members are really pleasant which creates a great atmosphere. They always ask if you have any allergies upon arrival."
• "Staff are friendly, food came quickly."
• "The staff are very welcoming and a lovely atmosphere."
• "The staff are nice and friendly."
• "Always a pleasure to visit, staff are always happy to help and very friendly."
• "Staff are so helpful and friendly always go the extra mile on service."

Cons:

• "After our food arrived noone came back to our table at all, to ask how it was or to take the plates."
• "We where told to use the app by the server and told if we have any issues a member of staff will help, well they didn't."
• "It was busy but there was only 1 member of staff serving and making drinks."
• "The staff were friendly and well meaning, but not numerous enough."
• "The staff were so busy, they didn't even look at me when taking my money and was even a bit rude when I corrected my order."
• "Some of the staff members are really grumpy and unfriendly, the service isn't really very good."
• "Our waitress looked so fed up and no one asked if everything was ok with our meal."

Ambiance

Pros:

• "The Ambiance and Atmosphere is Fantastic."
• "A wonderful atmosphere, attentive staff, interesting decor and food you will not forget."
• "The place gets a little chic and cosy at the same time at night when they dim down the lights a little and light candles on the tables."
• "Lovely atmosphere!"
• "It's got a great atmosphere with friendly staff."
• "Brilliant atmosphere to sit and enjoy an afternoon with friends or family."
• "Feels very cosy, lovely staff, brilliant atmosphere."

Cons:

• "Only thing that puts Me. off is Dogs. It was like being at Crufts dog show."
• "Only complaint is that the music was a bit too loud."
• "But pricey but I would say the food is quite fancy, not a place to take small children."
• "The only down side is screaming kids."
• "The building itself is long and thin and the seating felt a bit cramped in, very close to other customers, which impacted the feel."
• "Food looked amazing and so did the cocktails... But unfortunately when we went there was lots of wasps out the front which kept following everyone in."
• "Please note that dogs are allowed, and water bowls are also on view which may be an issue for some."

Price and Value

Pros:

• "Had the tapas and really enjoyed it for a reasonable price."
• "Prices not too steep."
• "Everything was reasonably priced."
• "Our dinner was really tasty and reasonably priced."
• "Prices are reasonable."
• "Drinks seem competitively priced."
• "The food was delicious and filling."

Cons:

• "Quite overpriced for what you got though."
• "To me it was poor value at £13 for a sandwich and fries."
• "The drinks are a bit pricey too."
• "A small metal dish with a bit of dry pasta topped with crusty cheese. No garnish, no bread or chips, not even a sprig of parsley. £10.50!!!. Total Ripp off."
• "I just don’t see how it is worth £8.50."
• "Albeit the portion of chips take the peeee, 3.50 for 11 chips."
• "Had to wait over an hour for food despite ordering on the app, barely an apology and a complimentary drink."

Ordering and Wait Time

Pros:

• "We’ve been here well over a dozen times. They don’t take bookings and even at its busiest, we’ve never had to wait more than 5 minutes."
• "Despite being busy, you are not kept waiting too long for your food."
• "App for ordering worked really well and meant we didn't have to get the staffs attention, we could order any time and the drinks came really quickly."
• "Service was prompt and courteous."
• "The service was fast & the staff were attentive."
• "Every single one of us enjoyed the meal and the service was second to none."
• "Little wait on food, and dirty table but quite quick to clean them."

Cons:

• "Table service wasn't available for some reason, so there were queues at the bar."
• "Then when I scanned the QR code there appears to be a scam on there which gets you to open an app and put your card details in."
• "No table service when it comes to ordering; you either go to the bar or order on the QR."
• "Waited 45 minutes for a bacon buttey when it finally arrived it was on brown bread and not white as ordered."
• "Got totally ignored at the counter area served a person behind me."
• "When started to order food the reception was that poor I couldn't get to use the app."
• "Wasn't told you had to order at the bar or scan a qr code."