Address: 1a Dunston St, London, E8 4EB, United Kingdom
Phone: +442072542478
Rating: 4.4
based on 163 reviews.
Service
Pros:
"Two lovely ladies looked after us throughout, helped me choose their most prestigious Sake bottle as a birthday gift."
"Our waitress was really friendly and apologetic when explaining a bit of a kitchen backlog."
"The customer service was perfect, friendly and fast."
"Service is correct and employees nice."
"Thank you staff, you made my friends happy for the rest of the day!"
"The service is efficient and friendly."
"We were served by Rodrigo and Masuma who were very attentive and friendly."
Cons:
"Would have given it 5 stars if it was not for the stern and one syllable waitress."
"Rude staff, who know they'll get a tip regardless of their attitude. Bye bye Tonkotsu forever."
"Do NOT go for a sit-down meal. They prioritize Deliveroo /Takeaway orders."
"The manager kept sniping at the bartender over my head at the bar and wandered off in the middle of taking my order."
"Service very confused and food took 30 mins for some people, whilst others had finished."
"Not much variety in menu, staff seem a bit bored with it all."
"Forgot items for take-away and not a single apology."
Ambience
Pros:
"I love the ambience with super huge paper light lanterns and the under track brickwalled vibes!"
"Ambience: Lovely modern decor with a Japanese touch - two giant lanterns in the middle of the room."
"The inside décor is contemporary and perfect for all who just want to enjoy a pleasant Japanese food experience."
"Really liked the atmosphere there."
"We also enjoyed watching the staff make the noodles in the back - really made the atmosphere."
"Awesome indoor and outdoor environment as well."
"A cosy lil japanese place under the rail bridge."
Cons:
"It was a tiny bit too loud inside even though it was not completely full."
"As is common with modern funky restaurants, there are shared tables and noise levels are bit too high for me."
"Walked past the place when looking for it and doubled back to find it. not very obvious from the street."
"Decent ramen but a little lacking in atmosphere."
"Like a sort of noodle cave, but cosy and with a high ceiling."
Food Quality
Pros:
"The famous chilli oil is crack-addictive."
"Tonkotsu offers the best ramens (really the best broths) I’ve tried in London."
"The 'Tokyo' ramen meat was tender, with a subtle broth and excellent noodle consistency."
"The mushroom miso is a staple for us, the prawn gyoza hits the spot when you're feeling extra hungry."
"The food was absolutely delicious, super fresh and tasty!"
"Best ramen I have had in a while!"
"The broth, homemade noodles, and pork are delicious."
Cons:
"The hiyashi ramen was a bit gloopy and wasn't as fresh as you'd get in Japan."
"The special ramen was tasty, generous, but too spicy and very, very salty."
"The pork isn't melt in your mouth tender, noodles don't seem as fresh and the broth a little watery in comparison."
"The Tonkotsu broth is a bit too rich to my taste, lacks finesse, and left me sweating all night..."
"Ugh, last time I went here the ramen broth was like salty water. Really disappointing."
"The chicken in the Chilli Chicken Ramen I received was old and hard."
"Could taste the MSG in the Japanese Miso Broth."
Value
Pros:
"Their lunch time deal is great value."
"The normal menu price is about standard in terms of cost, but the lunch deal is good value for money."
"Incredible value per money."
"Food is amazing, really good Ramen for a fair price."
"Prices are quite fair, portions were than ample."
"Great value. Tasty Ramen noodles and a few interesting starters/sides to keep you entertained."
Cons:
"The portion was quite small for the price, and they add a service charge of 12.5% even though I was alone and only ordered ramen."
"Appalling that each of them were priced at over £10."
"Been a regular happy diner here for years and thought I’d treat myself to the new £6.50 ice creams for dessert via Deliveroo. I didn’t expect anything huge but this ice cream was tiny, shorter than my index finger."
"7.50£ for 75 ml. Wouldn‘t recommend buying any drinks there, since it‘s a rude customer rip off."
"The ramen smelled not very fresh (I thought I was sitting next to a wet dog). Also the noodles were cooked for too long."
"Both of them tasted just like instant noodles that one can buy from a supermarket for £1."
"A disappointment compared to Tonkotsu Soho/Bone Daddies."