Audi Approved Aylesbury Reviews Summary

Customer Service

Pros:

• "The customer service here is second to none."
• "Abbi the service advisor gave me the best customer service I've ever experienced."
• "Abby Mortimore Was Very Helpful ... she done healthcheck free of cost and 3 recalls done at the same time."
• "Nicola Last at Aylesbury Audi for sorting out and expediting the paperwork so we could get our car today."
• "Raheel was excellent with very personalised videos and answered every little query I had."

Cons:

• "Worst customer service ever from Abdul. Very pushy to sell you a car without actually explaining different financing options."
• "Really poor customer service - avoid. Long wait (~3 weeks) for collection of approved used car, and pushy sales representative."
• "Do not call back when they say they will. Do not send details they say they will."
• "I booked a healthcheck for my newly purchased audi Q7... Abby Mortimore Was Very Helpful ... she done healthcheck free of cost and 3 recalls done at the same time... So it was easy and helpful I am very impressed."

Sales Experience

Pros:

• "It was a great experience buying our Audi. From the initial phone call to the final exchange, Billy was a pleasure to deal with."
• "Our sales exec Goril was absolutely amazing. Her professionalism, patient & kindness were above & beyond."
• "Tej was the sales person that I spoke to who was very knowledgeable about the car."
• "A fantastic experience from start to finish while purchasing our new Audi from Aylesbury."

Cons:

• "Worst customer service ever from Abdul. Very pushy to sell you a car without actually explaining different financing options."
• "Really poor customer service - avoid. Long wait (~3 weeks) for collection of approved used car, and pushy sales representative."
• "Came in with the intention of purchasing a used car 6 months old with less than 4k miles on the clock, which on closer inspection was ok but worse body condition than the part exchange that I had 4 years old with 46k on it."
• "Came into this dealership and they didnt treat me the same as anyone else who walked through the door. I travelled to see the car and when I got there, the salesman wasn't even present."

Vehicle Service and Maintenance

Pros:

• "Great service from Bryan and the service team. They managed to put my car back together after getting it fixed by a different mechanic who made a mess of things."
• "Service and repairs carried out after contacting me with faults and prices, no pressure to commit, helpful staff and car returned next day, cleaned and polished."
• "Quick, efficient, and absolutely fantastic experience and customer service from Audi Aylesbury."
• "Excellent service, well explained, informative and reliable and not as expensive as I thought it would be, so a real bonus."

Cons:

• "On two separate occasions, I encountered significant issues following service. The first incident occurred in December 2022 when my brakes were left loose, resulting in a near-miss accident."
• "Warning came on the dash to get oil changed. Arranged a day off and booked in. Two hours later get a call saying it needed to be authorised by VWFS although on a maintenance plan."
• "I booked my car in for a service for 10am. They did not call be to say it was ready until 5:40 and as they closed at 6pm and I live a 30 minute drive from the garage I wouldn’t get there before they closed."
• "had a service from aylesbury and 2 weeks later the add blue light is on also they didnt clean and wash the car as they said they would still waiting for service dept too call me back will never go back too this garage again ive spent a lot of money over the years with them."