Heskin Hall Shopping Village Reviews Summary

Customer Service

Pros:

• "The people that work there are so lovely."
• "Hannah was amazing showing and guiding us."
• "All staff very attentive and happy to chat about life."
• "The staff are amazing."
• "People were so humble and loving."
• "Both of the ladies gave first class service and were absolutely lovely."
• "The staff are so helpful and never pushy with their sales."

Cons:

• "Lynne had an argument with our photographer after carpet was temporarily removed to take photos."
• "Unfortunately the customer service my guests received was extremely poor."
• "Very unprofessional bar staff watched football on laptops rather than serve guests."
• "Lynne doesn’t handle criticism well as you can see to the responses she gives guests on trip advisor."
• "great quirky gifts and supplies for hobbies, lovely tea room that do the very best toasties... and the mature lady serving is very rude when asking for condiments."
• "Some stores not manned so sometimes getting help could be an issue."

Facilities & Accessibility

Pros:

• "Interesting place with a variety of shops."
• "Also a Sunday market and antiques."
• "You've got all your shopping needs under one roof with two cafes and even a pottery shop that does pottery classes."
• "There is ample parking and quite a few interesting and varied shops to look at."
• "This place was very good and we liked it a lot we found that the access was very good."
• "Nice individual small shops many selling handmade gifts including; art, clothing, scarfs, jewellery, beds (a specialist in water beds), hairdressers, plants, vases, meat & vegetables etc."
• "From cards to cakes and gifts to groceries... Two floors of everything you could need all under one roof!"

Cons:

• "Dogs are not welcome inside and there's nowhere to park that's in the shade."
• "Only issue was no access upstairs for wheelchairs etc but they are old barns."
• "It was not fitted and nobody attempt to help or offer to put it in place while I was trying to manhandle the wheelchair out over the step backwards."
• "The car park is a nightmare - cars coming in all directions as there are 2 access roads."
• "There where at least one choke points on the ground floor where I struggled to fit the wheelchair through the available space with demolishing the surrounding display."
• "Nice place, but no disabled access, couldn't get to the top floor, and struggled to enter the first floor, as no ramps."
• "Very poor wheelchair access generally."

Food & Dining

Pros:

• "Cake was beautiful, much better than we expected."
• "The butchers here are excellent. The water buffalo burgers are fantastic with virtually no shrinkage."
• "The cafe is out if this world, the home made food is of the highest quality."
• "The scone was good I had at the tea shop and the coffee great!"
• "The food was very nice, everyone enjoyed the food at the afternoon tea and the evening buffet."
• "Lunch at the Tea Rooms was perfect and very fairly priced."
• "Had a lovely lunch at the cafe."

Cons:

• "Port we ordered with cheese was not served - we got the money back but it was not the point really."
• "Soft drinks as welcome drinks as agreed weren’t served so our guests who didn’t drink or the 20-odd kids who were there had to buy their own."
• "The Two birds cafe had a notice saying wait to be seated but people were seating themselves."
• "Although the cafe just opened due to covid the quality of the sandwiches and wrap just didn't match what you paid for them."
• "Cafe prices a tad expensive and cake slices very thin."

Shopping Experience

Pros:

• "Interesting place with a variety of shops."
• "I love walking around the shops/stalls, there's always something new on offer."
• "Lots of hidden gems and gorgeous & good quality products."
• "The shopping village offers lots of locally produced items from a multitude of small businesses."
• "Good variety of shops, good place to get gifts."
• "Great little place for a mooch. Gifts. Clothes boutiques. Jewellery. Butchers. Fruit and veg. Cakes. Crafts. Card shop."
• "Fabulous shopping area. Quirky shops, cafes, butchers, farm shop etc etc."

Cons:

• "Went for the antiques shop and was rather disappointed. Felt more like a little shop of horrors."
• "£1 to go in. Lots of antiques but it smelt musty and dirty."
• "Mostly overpriced tat! The only good thing here is the butcher's and farm shop."
• "Very disappointing after checking their website for opening times to get there at 16 40 to find out it shuts at 17 00 when website stated 20 00 late night with stalls and other things going on and nothing."

Events & Activities

Pros:

• "A beautiful place. At the weekend they have a little farmers market hood variety if stalls and even a bouncy castle and teacup ride for the kids."
• "Love Heskin Hall. Always interesting."
• "Fabulous afternoon at Heskin Hall Shopping Village. Lots of unusual shops and lovely food in the two birds tea room."
• "Lovely place to take the family out, have a cup of tea and a sit down."
• "Surroundings you can never get bored of."
• "Lovely place to have a wedding our was amazing, staff all more than happy to help, beautiful gardens for pictures and beautifully decorated."
• "The Hall is breath taking the decor inside makes for amazing photos."

Cons:

• "Bar was very poorly staffed, regularly there was no-one there at all."
• "Chaotically busy. Car parking unorganised and really needs sorting."
• "Shame Heal on hall totally felt like a damp squib."