Hendy Renault Brighton Reviews Summary

Customer Service

Pros:

• "Always pleased with the first class service provided."
• "5 stars well deserved, George was fantastic, no pressure sale here which is just what you want when you're thinking of spending a fair chunk of money."
• "Very happy with the service from Chris as he is knowledgeable, patient and fun to speak to."
• "Jake Scholes at Renault Hendy in Brighton was extremely impressive and helpful."
• "Chris Barnett was very polite and helpful. Everything was explained to me clearly and I am happy that I have the car I wanted."
• "Managed to find us the perfect car and really happy with the service given."
• "Both times they Sorted the problem and showed me how to correct the minor problem. No charge. Perfect service."

Cons:

• "Booked in van for mot on Thursday didn’t mot until Friday late morning hence parts required caused work van to be off road for 5 days no courtesy vehicle offered."
• "Dreadful service, bad attitude and too busy to care. Calls are handled by a customer service team elsewhere, which makes things extra difficult."
• "However, for servicing they're pretty poor - they failed to call and update me regarding final cost on a repair and despite promising a full valet of the car have twice tried to return my car to me unwashed."
• "After leaving 4 phone messages for someone to call me back regarding my Renault that had developed a clutch problem no one had the decency to call back."
• "Took me ages to find somewhere to park my car, then I wandered round (I wanted to buy a car) I found a car I liked the look of, went in to ask nobody showed the slightest interest, so I took my custom elsewhere."
• "I had been incorrectly advised that my service wasn't due, contrary to warnings on my dashboard."
• "Diabolical. My car has been with them over a month now. Communication? They just don't, no calls whatsoever to keep you in the loop."

Sales Experience

Pros:

• "Bought two cars at this dealership, one with Stefan and another with Tom, both were super polite, very informative and always keeping me informed of the purchase process."
• "George Sheill was very professional and very knowledgeable when discussing options with finance and also the features of the Clio and the Renault range."
• "I would highly recommend him to anyone wishing to buy from Renault."
• "Five star service from Hendy Brighton - just bought my second car from them after six years."
• "Thank you to Chris Barnett at Hendy Brighton - he went over and above what I expected."
• "I would definitely recommend Brighton Hendy Renault if looking for a brand new car or something different the team are very polite and helpful."
• "A new car is a big deal; thanks to Hendy Renault who introduced me to my new car. Big shout out to Chris and Ash who were extremely knowledgeable about the products to finance and protect my purchase, great experience."

Cons:

• "Don't get me wrong. the guy who helped me and my dad was great. However, this is HENDY. Overpriced profit hungry. I've had nothing but bad experiences with HENDY and I really wish that HENDY wasn't the local dealer."
• "First of all I'd like to say the staff member I dealt with was very nice and talkative and I'm not by any means slating his work... but as a company I'm absolutely disgusted."
• "I have to say, the new vans are unreliable with persistent breakdowns this compounds to this dealership not being able to cope and long waiting times which for me means loss of revenue and service."
• "I would never buy car or van or get them to work on a car as customer safety comes last staff are rude my van went in 5 or 6 times for the same fault."
• "If I had the option of giving zero stars I would have!!! Do not go to this dealership if you want any form of decent after sales care/support."
• "Similar to other reviewers - ok whilst you're purchasing the car initially but then absolutely awful for servicing or any issues."
• "I've also found that the sales team were misleading when purchasing the car leading to unforeseen costs further on."

Staff and Communication

Pros:

• "Ella was very helpful and understanding."
• "I have my car serviced here. The staff are all very good."
• "Chris Barnett has got it! No hard sell from this guy. Just plain talk, good humour, knowledgeable and friendly."
• "Excellent customer service from the team, especially salesman Chris Barnett."
• "The service from Renault Brighton from start to finish has always been exceptional."
• "Chris was superb throughout the entire experience of buying a car."
• "The service team are amazing, friendly / polite and with a smile, nothing is too much trouble for these guys and it's always a pleasure to see them."

Cons:

• "Just be aware that, as a dealership, they charge an eye-watering £180 per HOUR for labour."
• "This rating is based on the communication. I have tried for almost a week to contact the service department."
• "It clearly has not been resolved though I haven’t had the energy to return to point this out."
• "Everything seemed fine with the car until we took it away to Wales the following weekend. Coming home it was cold so we tried to put on the heater which did not work and just blew cold air."
• "The car was prepared with many of the minor aesthetic issues dealt with efficiently and effectively."
• "This garage itself was ok. But try and call them and there are problems."
• "The following day I was contacted and informed the car needed a further new update, which hadn't been mentioned when I picked the car up."