Optical Express Laser Eye Surgery, Cataract Surgery, Lens Replacement Surgery, & Opticians: Bristol Reviews Summary

Customer Service

Pros:

• "Everyone has been lovely - so professional, clear, kind and calm."
• "The staff are very friendly. They talk you through the procedure and make you feel relaxed."
• "All the staff so friendly."
• "Staff were very friendly and make you feel really comfortable."
• "The service was great and very friendly."
• "Every single person treated me with kindness, were informative, professional and I really couldn't praise everyone highly enough."
• "All the staff at the Bristol OE centre that were part of my experience were friendly, helpful and definitely skilled in what they do."

Cons:

• "The front 'reception staff seemed to have very little to do, and their customer service and efficiency was severely lacking."
• "The customer service hasn't been great."
• "Absolutely awful customer service."
• "Not great customer service. Always waiting for my appointment to commence."
• "Very poor communication and very disappointing, especially when you are sat there awaiting surgery."
• "The actual opticians were great but the serving staff didn't seem to have a handle on what was going on."
• "The person on the other end of the phone was rude."

Surgery Experience

Pros:

• "Procedure was painless and all aspects were explained."
• "Eye surgery went really well..."
• "The process itself is painless and the actual replacement itself only takes about 5 minutes."
• "From being slightly nervous at time of surgery, by the time the procedure began I was completely relaxed and even joking with the team."
• "The surgeon, nursing staff and all other staff I encountered for my surgery were absolutely brilliant."
• "Thankyou very much to the surgeon for carrying out the op."
• "Mr Mathew the surgeon was excellent."

Cons:

• "On the day scheduled for surgery again a delay before being told it needed to be cancelled because the machine had broken down."
• "One lens was incorrectly placed during the initial surgery and I had to travel from Bristol to Birmingham the next day for emergency correction."
• "I wasn't a suitable candidate for laser eye surgery, seeing the cards left a negative impression on me during the consultation."
• "They didn’t notify me to have an accompanying person on my way home."
• "I had a pre appointment delayed by a long time, and the surgeon was a little hard to understand."
• "Cardiff cancelled on me twice on the day I was to have my consultation."
• "I arrived for a routine eye-test, was made to wait 40 minutes before I was subsequently told there was a delay and I would have to wait another hour."

Post-Surgery Outcome

Pros:

• "My eye sight is now perfect."
• "My vision is now better than 20 20."
• "Eyes at more that 20/20 the morning after and continued to heal well."
• "I am able to see clearly for the first time in my life."
• "My vision itself is perfect, completely clear, it's amazing."
• "A week later, my eyesight is better than 20/20 and has made an improvement in my lifestyle."
• "My vision is better than I can ever remember it being."