The New Inn, Mayshill Reviews Summary

Staff and Service

Pros:

• "All the staff were very friendly and welcoming."
• "Lovely staff very polite and attentive."
• "The landlord and staff had a good sense of humour and were genuinely happy and engaging!"
• "The food was amazing and the staff were so friendly. They even made a dessert for my grandson that wasn't on the menu."
• "Staff were excellent. A fantastic night out for the family we need to make a regular booking."
• "Staff very friendly and keen to give you a good experience."
• "Staff absolutely brilliant - food was extremely good - all COVID measures in place."

Cons:

• "The staff were not very attentive either."
• "Long waits to get any staffs attention even though plenty of staff around."
• "Lovely pub but poor customer service."
• "Unfortunately the man in charge seemed to be quite rude especially to his staff."
• "Noisy group on tables next to us."
• "The young waitress was miserable, not a friendly face at all."
• "Waited ages to be served but mainly empty restaurant again waited ages for our plates to be cleared."

Food Quality

Pros:

• "Very good food, portions are good to the staff are friendly."
• "The food was amazing and the staff were so friendly."
• "The meals was fantastic."
• "The food cannot be faulted and the service was very friendly."
• "Great service and excellent food staff very friendly and always attentive to help you enjoy your time there."
• "The food is amazing, you definitely won't leave hungry & the menu gives great choice."
• "Wonderful quality pub food in a warm and cosy environment."

Cons:

• "Garlic bread was a little stale and steak was quite thin."
• "4 of our Party of 4 couldn't of been more disappointed with the meals the Lamb in the the Lamb roast wasn't worthy of the title road kill."
• "We had minute steak which was tasteless and chips that overfilled the plate."
• "Very dear for a pub dinner... plenty of it... but average food."
• "The fish was smelly and mushy and the steak had to be sent back."
• "Food was mediocre at best just frozen food warmed up."
• "The food was very underwhelming and seemed like the vegetables were from a frozen packet and also had a strange smell and taste."

Atmosphere and Decor

Pros:

• "The place looks a bit scruffy from the outside but on entering you immediately sense the great atmosphere in this oldy worldly pub and restaurant."
• "The building is warm cossie and looks good too. Nice and old but comfortable. Makes you feel at home."
• "Wonderful atmosphere."
• "Lovely decorations for the time of year."
• "The outside space has been done up nicely. A great lively atmosphere."
• "A lovely setting for a fantastic meal, especially in winter with the open fire."
• "Setting was nice, lots of classic pub clutter that made it comfortable, restaurant was very 70's and felt comfortable."

Cons:

• "Brilliant food was spoilt because they have carpet cleaners and decorators in so staff were packing up tables and milling around when we were trying to eat NOT VERY PROFESSIONAL im afraid."
• "Sharing platter was a mistake, it was just a plate full of carbohydrates."
• "Manager refers to kids as that, luckily not one of mine just very poorly ran by a man that's as arrogant as he is useless wouldn't return."
• "Shabby decor."
• "Inside & outside are a little dated & it's more of a food place rather than drinks get together type of joint."
• "Tables, chairs and cutlery were all filthy."
• "Even the mushy peas were grey and cold!"

Value and Pricing

Pros:

• "Great portions but prices a bit high but quality was there."
• "Massive portions for the price, so value is very good here."
• "Everything you want when you go to a pub, the only complaint is its slightly pricey but considering the portion size and quality it's a very small gripe indeed."
• "Bit on the pricier side but with portion sizes it is definitely worth it!"
• "Prices were very good for the size of the meals."
• "Food outstanding real value for money you will never leave there hungry."
• "Portions generous and good understanding of gluten free with plenty of menu choices available. Standard pub fare, excellent value for money and friendly service."

Cons:

• "But really disappointed to be charged £4.30 for a pint well above Bristol city prices in premier establishments."
• "Very dear for a pub dinner... but £7:50 for a prawn cocktail starter... that's a dear restaurant price!!"
• "Severely overpriced freezer food, flat soft drinks and London priced beer."
• "For £16 a burger I don’t expect to have to pay extra for a slice of cheese."
• "Although a little expensive compared to other pubs in the village."
• "FEELS LIKE THIS AFTERNOON WAS A COMPLETE WASTE OF MONEY, NOT AT ALL SATISFIED."
• "To top it off asked for bill and was over charged as well, will not be going back."