The Pump House Reviews Summary

Food Quality

Pros:

• "High quality food, a bit on the pricier side of pub food but it is a step up from the usual."
• "The food was amazing! It was hard to choose the winning course, though the beef cheek might have had it..."
• "Roasted lamb was delicious."
• "I highly recommend the Ogleshield cauliflower cheese!"
• "The nut roast was really moist and herby, potatoes were crispy, gravy was tasty."
• "Fresh bread with lovely local butter, really interesting spiced and char grilled cauliflower veggie dish."
• "The food was excellent - one of the best 'pub' Sunday lunches we have eaten."

Cons:

• "Food was expensive and pretty poor for what it was."
• "Food was trying too hard."
• "Very high price for disappointing roast dinner."
• "Disappointing roast dinner. Roast potatoes were terrible - rock hard and too crispy."
• "Triple cooked chips were awful. Undercooked completely probably due to large size."
• "Leaving the foot on the partridge was a massive fail putting us off the food."
• "The ploughman's lunch was not great the cheese was stale and the salad bitter and inedible."

Service

Pros:

• "The Welsh waitress there was a dream and went above and beyond."
• "The staff were attentive, friendly and organised."
• "Service was great - we had it explained that it was full table service and we could choose any table we liked."
• "Thank you so much to the lovely staff who were so very kind and really made our day."
• "Our waitress was very attentive, and kept us informed."
• "Staff are friendly and attentive but low key."
• "However when we relayed this to the manager she was fantastic - she was apologetic, kind and settled our discrepancy."

Cons:

• "When the bill came our 3 pints came to £16.80!!! That included 12.5% SERVICE CHARGE, IN A PUB!!"
• "Unfortunately that was the last time we saw any waiting staff, despite various prompts."
• "Staffing levels woefully inadequate for the occasion."
• "The manner that the manager Hannah spoke to us was appalling!"
• "There was no communication from the waiter and he did not seem to be bothered about the delay."
• "We tried to get the waiter's attention for half an hour, and asked them twice to bring the bill, waiting in total for around 1h30min for the bill to come."
• "Service slow and not engaging."

Atmosphere & Location

Pros:

• "The venue is stunning and the food and wine selection is spot on."
• "It's on a good cycle route through Bristol so the perfect place for a pit stop on a sunny day."
• "This is probably one of the best pubs in the South West!"
• "The ambience was friendly and relaxed."
• "Great spot next to the water, always busy."
• "Lovely spot on the harbour side."
• "Lovely, unique place by the docks with good food and a great beer selection."

Cons:

• "Lacked atmosphere inside."
• "Bit rubbish tbh. Setting was good."
• "Lunchtime atmosphere did not work for me and family."
• "It has changed a lot in the past year, and has lost a bit of the magic."
• "What business would make you sit in the full sunshine with dogs when you have plenty of tables in the shade???"
• "The location wasn't festive at all and it was extremely cold."
• "Strange atmosphere and attitude from staff."

Value

Pros:

• "Drinks weren't cheap but the dinner offer of food and a drink for 12 was very reasonable."
• "Spectacular food, reasonably priced for the level of perfection."
• "For £100 we shared a starter, 2 mains, 2 desserts, 2 coffees, 2 glasses or champagne and 2 glasses of wine. I don't think that's too bad at all!"
• "Good prices they are child and dog friendly you can sit indoors or outside."
• "It’s always nice to have a hot meal in winter time and in summer time I love to walk besides Avon river and my final destination is this place for chilled, nice beer."
• "Great position for a pub on a beautiful sunny day with a lovely beer garden/outdoor space."
• "The food here is spectacular. The taster menu is to die for."

Cons:

• "When the bill came our 3 pints came to £16.80!!! That included 12.5% SERVICE CHARGE, IN A PUB!!"
• "Very high price for disappointing roast dinner."
• "A little pricey, but their selection of gins is impressive!"
• "You will be charged when you order, with a 12.5% service charge included - that’s before you’ve been served your ‘meal’."
• "Wine was £11 a glass."
• "Bad value."
• "Food was fine but very overpriced for the amount, service was pretty awful, atmosphere was terrible it felt like it was trying to be a fancy restaurant and a classic British pub at the same time."