The Crown & Thistle Reviews Summary

Food Quality

Pros:

• "Food is fabulous and the location is stunning."
• "Superb pizzas and calzone - everyone in my group was very happy with their meal."
• "The portions were generous and delicious."
• "The pizza was fabulous!"
• "Stunning venue and fantastic food, coping with a lot of allergies and food issues!"
• "All our guests loved the venue and even more so loved the food!"
• "The food was delicious, beautifully presented, and hot!"

Cons:

• "No one came about asking if everything was OK, they probably knew they failed..."
• "The food was average, the serving staff were new and kept making mistakes."
• "Terrible service, stingy portions, rude staff."
• "The vegetable pizza... leading to a soggy pizza with no flavour."
• "The food wasn't as good as we hoped it would be and we were refunded on the parts that we complained weren't edible."
• "Cheap ingredients and although presented well, has a very average taste."
• "The main was a fillet steak which was hard, chewy and raw in the middle."

Service

Pros:

• "The staff was friendly and professional but needed prompting each time."
• "The staff are very accomodating especially, Jasiek, Romana, Juri and Giancarlo."
• "Good service, lovely atmosphere."
• "Restaurant staff very helpful and friendly."
• "The staff (many of whom have been with the hotel for decades) provide a warm and absolutely helpful presence."
• "The service was excellent from start to finish, but the star of the show was Julie who provided our needs before we had a chance to ask."
• "The staff were fantastic - nothing was too much trouble."

Cons:

• "The service was slow and incompetent."
• "Your drinks price was disgustingly high, almost £50 for two large wines, 3 beers, a coke and two kids juices.....erm sorry but that's ridiculous."
• "The service wasn't great, considering we were attending a wedding it was disappointing, 2 hours for a simple breakfast was not acceptable!!"
• "We were made to feel like the appointment didn’t matter and that we were a complete inconvenience."
• "Lazy incompetent staff."
• "Very slow service. Shown to our table and had to wait 30 to get our drinks."
• "Terrible service - an hour wait on drinks, which were wrong at least once."

Accommodation

Pros:

• "The room was lovely although not very big. the shower was great and the bathroom was huge."
• "The Crown and Thistle has benefitted greatly from an extensive and sympathetic refurbishment."
• "Very clean nice rooms, great breakfast."
• "Really nice luxury room (4) which was a pleasant blend of modern and antique."
• "What wonderful staff! The room was lovely, very clean and comfortable we had room 2."
• "£129 for double including dog very good value."
• "Venue rooms for events are well designed and nicely decorated."

Cons:

• "Hotel room was lovely although the bath tap did fall off!"
• "Their policy was no exceptions. So the room sat empty. Seems rather inflexible."
• "Room was tiny. No wardrobe. No ceiling light, just a lamp that didn't work!!"
• "Despite booking a King Sized room we were given a standard room."
• "The only quibbles I had were that we could not get the room warm enough."
• "Just a shame our room (17) was the smallest hotel room I have EVER stayed in."
• "Only niggle was the bedroom being a little small as was the bathroom (Rm 18) and no fridge."