The Old Bank Reviews Summary

Service

Pros:

• "The staff were kind enough to reserve us the booth we asked for, made sure the F1 was on, and that the sound was high enough that we could hear it!"
• "Shout out to the best server in the industry Gee & Sophie."
• "Our server was Alex (tall ginger fellow), and despite a large wait for food since it was packed he took great care of us all in as fast a time as possible."
• "Thank you to Kym and Jess for serving us with smiles 😊."
• "Fantastic service. Warm welcome plenty of space and fab comfy chairs."
• "Staff were very pleasant and meal was nice."
• "The staff are very friendly, courteous and just great."

Cons:

• "Not enough bar staff to cope on a busy Saturday night"
• "Booked 2 tables of 5 people. Got rejected at the door. No reason given!"
• "there is one major problem and that is a member of staff called Elliot, who seems to have no skills in communication with patrons at the bar"
• "but not the door staff who could do with some extra training in diplomacy"
• "Waited at the bar patiently for 15 minutes whilst others In front of me got served(any decent person does this) then the bartender's just ignored me when it was my time to get served even after making eye contact."
• "Service very poor. Only ordered a beer and a coffee. Waited half an hour."
• "Absolutely rubbish service. Bar staff need training in customer service as well as cleaning tables down."

Food Quality

Pros:

• "Food was tasty, service was good, very friendly."
• "Food was nice"
• "Fish was good, chips average."
• "The atmosphere is great, service was good and all in all we had a great meal washed down with a good pint."
• "Excellent full breakfast at a small price. Foods great"
• "The food and service, were great."
• "The quality of the food was really good."

Cons:

• "Food: mediocre - there was some taste but the size and flavour was not worth the money."
• "The wrap was poor and bland and the fries were so thin and bland also."
• "The food arrived after a little too long, and was, at best disappointing."
• "For £6 the kids got 3 dry cheap looking fish fingers, a few chips and some dry peas"
• "The Small Plates I ordered weren’t worth the money- particularly the Cumberland Sausage Bites."
• "Ordered bog standard Hunters Chicken with chips. Dried out overcooked chips, dried out peas and rubbery watery chicken and bbq sauce."
• "The food here was obviously pre bought frozen burgers."

Atmosphere & Cleanliness

Pros:

• "Nice spacious pub, with really nice chilled peeps behind the bar, and nice selection of beers."
• "Very clean place throughout"
• "Clean throughout and caring staff"
• "Very impressed very clean modern and lovely staff."
• "came in for a bite to eat was a warm and friendly environment"
• "Great atmosphere, you can really see and feel the staff enjoy working here."
• "This is our favorite place for drinks and pub food"

Cons:

• "Facilities: toilet stalls were near unusable."
• "Dirty drinkers urinating on the toilet seat, walls and floor. Had to wipe the seat down, then has the pleasure of the contents of the floor soaking into my shorts"
• "We walked in to a huge amount of tables dirty and full of dishes, so unable to sit there"
• "Neither door locked, toilet roll was placed above head rather difficult to reach."
• "Downstairs was quite dark/dimly lit."
• "Rude, clueless staff and the whole place was dirty"
• "Ladies room was a little bit eww but not the worst."

Value for Money

Pros:

• "Nice enough pub with good social distancing measures in place."
• "Nice big well run pub, sunken garden at back that keeps you out of the wind."
• "Good value for money, definitely worth a visit if you're looking for a nice pub in York!"
• "The burgers and sandwiches we ordered we're large, tasty and good value for money."
• "Nice choices and really good value for money especially the full English."
• "Used a lot on our week break and can certainly recommend!!"
• "Great service and pleasant meeting at the door"

Cons:

• "Alright vibe for watching football and playing pool but the drinks were overpriced and cocktails were watery."
• "I'm disgusted that you charge over £3 for a pint of coca cola. Whilst according to your posters Uni students with ID only have to pay £1.50 for the same drink."
• "Overpriced, ordered a bacon sandwich, 1 slice of bacon on 2 slices of white bread, butter on the side paid £6."
• "The prices matched typical pub prices and the food was less than average."
• "Pool table at £1.50 was overpriced."
• "Had a burger and pint at lunch time today, which was the best part of thirty pounds."
• "Waited just short of an hour for food and left feeling disappointed."