Hole In The Wall Reviews Summary

Atmosphere

Pros:

• "Best night in york! We found this pub after a terrible experience at the lamb and lion next door. Live music from the threetles and an amazing atmosphere!"
• "The atmosphere on a Christmas cold winters night is excellent, with the roaring fire that's so realistic."
• "The atmosphere and ambience is brilliant as a lovely building which is exactly the feel you want in York!"
• "It's warm and inviting. Would definitely go back."
• "The overall atmosphere was pleasant, making it suitable for a casual outing."
• "The atmosphere was really cosy and warm. Can't wait to return next year."
• "The atmosphere from an American's perspective, was a I think of as a traditional English pub."

Cons:

• "Felt like the place lacked any real atmosphere unfortunately, so once my wife and I finished our meals, we moved on."
• "We’ve been coming to this venue for a long time but yesterday realised the ambiance wasn’t as welcoming."
• "Value is good, atmosphere is not as lively as other places in town but sets a nice tone for the place."
• "Visited here at the weekend lovely pub but very disappointed with the staff/management here."
• "Lovely pub but worst place I've eaten for food hence the one star review as we are left starving after paying to eat and not enjoy one bit of it."

Service

Pros:

• "The service for food and drink were both excellent! We very much enjoyed our time here :)"
• "The staff very polite and enjoyable."
• "Very friendly staff and great customer service."
• "Staff were very pleasant as well. Will definitely come again when I return to York next year."
• "Great services from start to finish."
• "The service was a standout aspect of my visit—prompt, friendly, and attentive staff made the meal more enjoyable."
• "Staff are so friendly and welcoming."

Cons:

• "The staff were very unprofessional and rude, he prioritised other customers who arrived after us."
• "Never asked if everything was OK by the staff. Not a happy bunny."
• "Shocking Bad service, one chap on the bar, could not cope."
• "Premises were clean. Staff were not very welcoming. The female staff member was abrupt and unfriendly."
• "Usually very good but on this occasion they didn't meet there usual standard, the meal was delivered to the wrong table and then returned to the kitchen."
• "Shocking Bad service, one chap on the bar, could not cope, took forever to take a food order, and just super slow."

Food Quality

Pros:

• "A good specials board which was reasonably priced."
• "Good old fashioned pub with friendly staff and good food."
• "The highlight of the meal for me was the Yorkshire pudding - it was delicious and perfectly cooked."
• "The roast beef and pork, Yorkshire pudding dinners were delicious. Clear plates all around!"
• "Just had the best yorkshire pudding dinner! Yorkshire cooked as a bowl: it had the beef, mashed potatoes & vegetables cooked inside. Absolutely delicious & filling."
• "Food was lovely and worth the money."
• "Had a meal & coffee. Excellent service, very clean pub. Excellent food."