Lucky Days Reviews Summary

Food Quality

Pros:

• "Very good GF carrot cake, super glad everything in the menu is vegan and some options can be gluten free."
• "We had wonderful lunches at this cafe. As a vegetarian I was so happy to get something really tasty and nutritious."
• "The food options were delightful, portion sizes were great and plenty of gluten free options."
• "The salads are fabulous and the blueberry scones were the best we have ever eaten."
• "Food was lovely, plenty of the salad items."
• "Delicious food and a great range of things to choose from."
• "Food and drink was beyond superb."

Cons:

• "The chicken was dry and gritty, almost like I was eating sand."
• "The food was just a no!!!"
• "Food was fresh & hot, but (sorry) pretty tasteless."
• "The sandwich, which was tuna, cost by itself £13.50, so was expecting something special, it was not, tinned tuna on limp white bread and a side salad."
• "All the foods was cold."
• "The food was awful."
• "The tiny portion of chicken was overcooked and stringy served in a bland, watery tomato sauce."

Service

Pros:

• "Lovely staff and nothing was a problem."
• "The staff were very friendly."
• "Really good service. Lovely waitress with big smile."
• "Our wonderful waitress Sarah brought our order promptly with a smile."
• "Customer service was fantastic and the waitresses did not forget about us."
• "Had a lovely meal here served by some friendly, smiling staff."
• "Lovely staff, yummy food, expect me back soon!"

Cons:

• "Tick box customer service, doesn't equal service excellence. They said the right things 'are you ready to order', 'have you finished' but when I say the staff are unfriendly, they are UNFRIENDLY and UNAPPROACHABLE."
• "Service by staff was shockingly bad!"
• "The service was as slow as a snail."
• "I didn't find the staff very friendly or helpful."
• "The manager so so rude and all the staff seemed afraid of her."
• "The service was disappointingly slow, the food was mediocre; we had 4 eggs between us and not a runny yolk to be seen."
• "Appalling customer service. Dirty glasses brought out repeatedly, despite clean glasses being requested on 2 separate occasions."

Cleanliness

Pros:

• "Tables were well spaced out and cleaned after every use."
• "Cleanliness on point and all in all a pleasant experience."
• "The cafe itself was very clean and the seating was very comfortable."

Cons:

• "Tile floor looked as it it hadn't been cleaned in a month!"
• "The place was dirty with uncovered un-refrigerated cakes in the window that were not just for display purposes."
• "Cutlery and crockery were not cleaned to an adequate standard - with visible filth."
• "The cleanliness of the place was shocking."
• "The toilets were unhygienic with toilet paper rolls on the floor and a stench of piss."
• "The floor had black fluff that had collected around the skirting and behind the door."
• "Nice place on the surface but if you look closely it is dirty and falling apart."

Value

Pros:

• "Great concept - if you roll 6, you can get money off your food and drinks orders."
• "Portion sizes could be a little more generous (like the salads are) for the price but the quality and taste was good."
• "Prices were very good, waiting time was approx 25 mins, not bad for a drop in, especially as it was a busy Saturday evening."

Cons:

• "A total rip off."
• "We paid almost £30 for a pot of tea between us and our breakfasts which was shocking."
• "Totally been ripped off."
• "Only 3 stars given thou due to the extortionate prices for soft drinks… shocking!!!!"
• "Really cute cafe, but mega overpriced like £4.50 for what I consider to be an pathetic slice of cake."
• "We also noticed that they charge an extra £5 per person for ‘eating in’."
• "Food ok, I ordered a Diet Coke and was given a glass that had been filled up with a bottle that had already been opened and it was flat... They are charging £2.95 for this which is absolutely appalling as they don't give you the full bottle."

Accessibility

Pros:

• "It's quite small but very quaint and fits with the character of York perfectly."
• "Highly recommended café on 4 floors of a very old and characterful building."
• "Especially loved that the staff let us know the toilets were upstairs before we ordered, as my Mum has some additional accessibility needs due to her arthritis; it meant we could make an educated choice about the best place for us."

Cons:

• "No WiFi or phone service inside."
• "Only down side to the place, it was a long climb up steep stairs for an 81 year old."
• "The toilets are up several flights of stairs."
• "With the extra seating being upstairs it's not practical for wheelchair users or pushchair."
• "Anyone not great on their feet might not welcome the ascent to the toilets on the 2nd floor but thankfully we were OK with that."
• "They do have 2 other cafes that might be more accommodating."
• "Squished in and close together, stupidly close. Damp walls & uncomfortably seating."