Address: 251 Ash Rd, Aldershot, GU12 4DD, United Kingdom
Phone: +441252344878
Rating: 4.3
based on 165 reviews.
Customer Service
Pros:
"Nick and Ben were super helpful throughout the process."
"Amazing !!! Thank you to all the service team at Charters !"
"Zack... answered our questions, gave straight answers without the usual sales jargon."
"Simon, he was very helpful and made us feel at ease whilst looking for a new car."
"Gary was awesome and fitted me in at short notice before I had a long journey in hot weather."
"Joe also contacted me a week after purchase, to check everything was ok."
"Kevin who dealt with me was polite, knowledgeable and helpful."
Cons:
"I sent Charters Peugeot in Aldershot this (self explanatory) letter (below) a month ago and they haven't even replied."
"Called to see when I could pick up car and told wouldn’t be ready for another six days. No real explanation as yet."
"Leaving on the behalf of an acquaintance, was promised a quotation on Saturday to no avail by Jack."
"Called just to get some information regarding a vehicle they have and the receptionist was so dismissive and interrupted almost everytime i spoke."
"Was left to wait over 30 mins until being told they had sold the car already."
"Called Parts department a number of times left messages and not even a call back."
"Contacted charters in January following mot & service ref paint flaking and perforation on a four year old car... four weeks down the line and several phone calls later its still not sorted."
Quality of Cars
Pros:
"I'm very happy with my nearly new Peugeot 208GT which I recently purchased from Charters."
"Jack managed to source me a beautiful 5008 GT at very short notice."
"Charters had the whole light unit in stock on the shelf for a very modest £3.81, fantastic service from Charters and Peugeot."
"Purchased a nearly new Peugeot 308 recently and was very impressed with the end to end service I received."
"Picked up my 5008 GT a few days ago thanks to Jack being super organised and on the ball!"
"Just bought a second hand Peugeot 3008. Excellent experience from the company so far."
"I love my new Peugeot out and the sales guy joe was very helpful and patient with our decision."
Cons:
"Bought a car from here. Worst car in the world."
"Then my roof would not go up back in more time with no car, then some time later windows got stuck back in then a little leak back in this driver's footwell."
"Do not buy a car from these people they are typical sales staff liars, we bought the first c5 aircross plate RO22CCE this was supposed to come with heated front screen as standard which didn’t."
"Every piece of metal on the car has been damaged approx £15000 worth of damage possibly even written off."
"Then after I'd say about three weeks a warning light intermittently came on."
"The dealership couldn’t have cared less, with no option of fixing the problem either 'take it or lump it' needless to say, the car was rejected."
"Awful place, sent 208 in for warranty faults NONE fixed, then booked in for more warranty work was told 4 weeks for courtesy car then called 3 days before to advise none available after waiting all that time."
After Sales Service
Pros:
"They have who also offered to wash my car for free every two weeks, what an outstanding service, something I have never experienced in any other car garage."
"Thank you Zack for consistently keeping in contact throughout the process, answering all my queries promptly."
"Sam Webber (salesman) listened to exactly what we wanted and worked hard to find the right model and colour as well as matching our budget."
"We received a follow up call after the sale."
"His after sales has been excellent, nothing is too much trouble."
"I collect and deliver cars too charters aldershot it's always a pleasure everyone's is so helpful and friendly."
"I will praise the service team."
Cons:
"And not interested in after sales service."
"Based on my after sales experience would not recommend at all."
"Sadly the after sales service is a joke."
"It’s appalling customer service and to make a customer wait 9 months and reassure that the product is as ordered, only to then fail and refuse to fix the issue."
"Customer service of the servicing dept is diabolical in my opinion."
"WARNING. DO NOT BUY A CITROEN. SERVICE DEPARTEMENT ARE CLUELESS AND LIARS."
"Had the feeling after leaving messages at their reception they seem to be going through motions to get me off the phone."
Facilities and Showroom
Pros:
"Lovely showroom, light and cool."
"A decent looking showroom with a good range of stock and some keen sales staff."
"The office is nice and you can help yourself with hot drinks while waiting."
"Can't fault the showrooms spotlessly clean."
Cons:
"Very disappointing visit. Car park was all but full with many vans that they were obviously working on double-parked and blocking some of the access roadways."
"Parking around the back is a nightmare but it is because they are so busy."
"No Parking, Hand sanitizer that is so dirty and gunged up it spray into your eyes."
"Must say the showroom is showing its age now. In particular the customer toilets that are in a state of disrepair."