SMC FordStore Crayford Reviews Summary

Customer Service

Pros:

• "The team at Ford Crayford couldn’t have been more helpful when buying our new car."
• "Always so helpful and kind."
• "Really happy with the service received and customer care from SMC Crayford."
• "The staff here on the service desk are great, welcoming, friendly, professional."
• "Dan always helpful and goes the extra mile along with Stefan on reception/Service."
• "We couldn't have been happier with the service provided by Jamal."
• "I would like to thank Kerrie and Stefano in particular, and everyone on the team for their excellent customer service and support."

Cons:

• "The Staff available during our visit was very limited and they couldn't really answer our queries, or give us appropriate quotes."
• "SMC ford Crayford Has rapidly deteriorated to the point where they are no longer able to provide the basic support for repairs."
• "Unfortunately I feel the service has gone down."
• "I have a service plan and this is not the kind of service I would expect."
• "The service team are not fit for purpose, unable to accept vehicles, show no communication skills and should not be trusted to fix your vehicle."
• "Had a diagnostics session here. Had the car for a couple of weeks. Weren't able to solve the problem beyond replacing a fuse."
• "Except their service department is shocking."

Sales Experience

Pros:

• "Nick Reeve gave me first class treatment throughout giving me a good insight into the controls and displays on the vehicle before I drove away."
• "The salesman Nick, was very knowledgeable and answered all our questions and we didn't feel pressurised or rushed."
• "I am really happy with my new Kuga."
• "I have bought 4 cars from SMC Crayford, I have always been treated as a friend, no pressure sales & I've always felt in control."
• "I knew exactly what car I wanted, reasonably priced."
• "Very impressed with my recent experience of purchasing a used car from SMC Fords at Crayford."
• "Simon called me with regular updates as to when new car was coming in."

Cons:

• "The sales floor is a hunting ground and your wallet is the prey."
• "totally wasted my time. I am a ford owner, who was looking to upgrade on a very specific budget which I was very upfront about."
• "Was told part for van was backordered and would have to pay before they could give me date it would arrive."
• "I went here looking for a vehicle and met the most scetchy sales man ever be careful if going here to buy a vehicle they will lie to you."
• "Worst experience ever still waiting for my deposit back after being treated like an idiot."
• "Rude, I was looking at a mustang clearly knowing I cannot buy it but would have loved a test drive."
• "Customer service is disgraceful! The first visit I was treated as if they were doing me a favour."

Vehicle Service & Maintenance

Pros:

• "Car was serviced perfectly and we used the pick up drop off service too."
• "when I got home the service book had not been filled in. But your salesman John Sullivan very quickly rectified this by mail. Very impressed."
• "All minor issues were resolved prior to vehicle collection and a minor after sales issue resolved extremely quickly."
• "Used these guys on and off for car servicing for a number of years."
• "I had a problem with my works van it was booked in and fixed within 24 hours."
• "Any work carried out is explained and additional work is also explained along with a breakdown of the costs."
• "Service and MOT completed satisfactorily."

Cons:

• "Didn't end up getting the part for our 2015 Ford Fiesta way too expensive."
• "This garage is convenient for me but is sometimes very difficult to book in."
• "Taking our business elsewhere!"
• "I've been to this Ford 3 times this week. I had a temporary fix on a coolant pipe."
• "Never had so much trouble with a car and would never buy from Crayford again."
• "Dishonest to the core as a dealer/service point of FORD."
• "Took my car here as my Focus was leaking water in the boot."