The Little Removals Company Reviews Summary

Customer Service

Pros:

• "Very professional service. Staff were polite at all times and incredibly helpful."
• "Both Danielle and Karolina in the office were responsive and dealt with all correspondence quickly and effectively."
• "Good communication from Katherine and Carolina in the office."
• "The office team were also brilliant, quick to respond to queries and questions."
• "Communication with the office was perfect."
• "The office staff are polite and keep you regularly informed."
• "Very responsive and helpful emails throughout the whole process."

Cons:

• "The communication from the company has been poor from day one."
• "Woman in customer services very defensive when challenged."
• "They have repeatedly ignored my valid complaint."
• "They were completely unapologetic about all of these events!! In fact if anything, they were rude."
• "Management was rude and unhelpful and no walk around was provided before our move."
• "Very rude support staff in the office who failed to keep my booking."
• "I then received a very unsavory and disrespectful call from what I can assume is a member of their HR team."

Efficiency and Professionalism

Pros:

• "Arrived on time (even a little early) and did our packing the day before the move. They seemed very efficient and marked each box with the room it was destined for."
• "Lovely lads who worked incredibly swiftly and efficiently."
• "quick and efficient, they finished ahead of schedule."
• "The team was very efficient, very polite and extremely customer service minded."
• "The guys worked tirelessly and were so careful and respectful of our things."
• "The guys made speedy work of the many stairs and were very helpful and friendly."
• "They were on time and very helpful and cheerful during moving day, we were in our new home and the van unpacked by 2.30pm."

Cons:

• "One van with no tail lift and 3 staff arrived 30 minutes late."
• "The team were 2.5 hours late turning up."
• "They actually arrived at 9.37am time keeping not best practice."
• "Were very disorganised and unprepared for the move."
• "The movers did arrive 45 minutes late but they were very apologetic about this."
• "The management of the company, notably Danielle Roche-Galvin, were singularly useless in responding to our request for a 3rd van, despite numerous calls."
• "On the day of my house completion they turned up an hour and a half late."

Price and Value

Pros:

• "Very good price for the quality of service you receive."
• "at a very competitive rate."
• "We still managed to save £400 compared to a quotation from a rival firm."
• "The price was really good and all staff I have had dealings with were very polite and professional."
• "Very good value at £130 per hour for 3 Luton vans and 5 staff."
• "Much more competitive prices than other removal companies."
• "Reasonable price too."

Cons:

• "This appears to be a deliberate scam to win customers and cheat people out of their hard earned."
• "Suddenly, another 220 quid was taken from my account, without any phone call to confirm there would be an additional charge for the 2nd trip."
• "The company had charged me an extra £300 for ‘time’ spent covering the incorrect van allocation."
• "I was charged over £3,000.00 for the move."
• "When I asked to claim for the damage to my £900 fridge freezer they said that as I hadn’t paid the premium for the extra insurance (which they never asked me for) I could only claim £40."
• "Imagine my surprise when a further £150 was taken from my bank account."
• "They then charged me the full price agreed despite only doing 2/3 of the work."

Reliability and Care

Pros:

• "They made sure the carpets were protected as I had asked."
• "They move the big items, the headboards and mattress, very carefully upstairs."
• "took great care with our items."
• "Arrived on time, worked really hard, very careful and considerate of our belongings."
• "They made moving my heavy furniture seem like a breeze, dismantling furniture and putting it back together with ease."
• "Every was packed to a high standard and taken care of."
• "They both dealt with the immensely heavy ottoman and the very wide sofa bed and the awkward shaped staircase in their stride."

Cons:

• "Do not even consider using this company."
• "Terrible company."
• "I wouldn’t recommend them to anyone!"
• "It’s a dirty business and there are much better companies out there than this one."
• "Do not use this company if you value your piece of mind and your belongings."
• "none of the furniture was protected in the van."
• "The movers did not reassemble our furniture, and they damaged neighbours' property both at our old address near Marlborough and our new address in Swindon."