The Cotswold Frock Shop & Bridal Gallery Reviews Summary

Customer Service

Pros:

• "They were simply the kindest most accommodating people."
• "Can not thank Christine enough for her amazing customer service!"
• "Christine was a delight to deal with she was exceptionally helpful without being at all pushy."
• "The ladies I met were very helpful and very kind."
• "Christine and her team are so friendly and helpful and we would recommend them to everyone."
• "Fabulous service at The Cotswold Frock shop completely felt at ease with the help and advice when choosing my wedding dress."
• "Rosie was superb at helping me find my dress she has a real eye for which kind of dress will fit and flatter your figure – the dream dress discount was a huge bonus!"

Cons:

• "I am incredibly disappointed with The Cotswold Frock Shop."
• "Shop assistant was 30 minutes late, rude, had a bad attitude, wasn't very welcoming."
• "I found it very difficult to get an appointment and then felt rushed whilst there."
• "The seamstress wasn't as friendly and actually came across quite abrupt."
• "Very disappointed with the service. It was a 'I don't think you have the money' feeling moment."
• "The assistant, and owner who later came to see us were being incredibly pushy and getting short with us."
• "I was actually shouted at on the telephone by Christine for 'taking her away from a customer' and for 'keeping her on the telephone'."

Dress Selection & Quality

Pros:

• "They have a much wider range of wedding dresses than anywhere else I have been."
• "The premises is quite small so I was really impressed with the number of dresses in stock."
• "Dress was amazing value for money."
• "Their dress selection was fantastic."
• "What a beautiful shop, full of the most gorgeous, elegant dresses in so many different styles."
• "The choice of gowns was exceptional."
• "They have one of the best selection of bridal dresses I have ever seen."

Cons:

• "Really cramped shop and I didn't feel I could just browse around."
• "The dress arrived via DPD and was torn with big holes in it."
• "The product was of such poor quality and needed to be reordered."
• "There were 6 big tears in the outside fabric, one over 20cm in size, another over 15cm."
• "The shop is extremely small and has a very limited range of dresses."
• "I received my outfit and was quite shocked to see that the jacket's lining had all come undone in the middle and was completely frayed."
• "It is a shame that the Bridal Gown room doesn't have any natural light."

Shopping Experience

Pros:

• "The team were very helpful in allowing me to try on as many different styles of dress that I liked."
• "If I could give 6 stars I would, thank you for making my experience easy and so enjoyable!"
• "Will definitely be treasuring wedding dress memories for years to come!"
• "The new bridal gallery is beautiful and intimate and made me feel so at ease and comfortable in a stressful situation."
• "You are clearly experts in your field and apart from the beautiful and very extensive range of dresses you stock, your customer service, down to earth attitude and genuine friendliness are a huge credit to you."
• "All of the women who helped me find my dress here were fantastic."
• "The staff found the right balance between being helpful but not too pushy."

Cons:

• "Just because they are in Stow does not mean you can overcharge customers."
• "I then asked prices for alterations was told between £200-£350."
• "The whole experience was unfriendly and not what we were expecting."
• "The most unfriendly bridal shop we’ve visited in the Midlands."
• "The shop assistant made it feel like everything was too much effort for her, she was rude whispering that my nan had tried a hat on back to front."
• "The owner seemed as though she couldn't wait to get us out of the shop quick enough."
• "Told me I looked big in one of the dresses I tried on, told me I was difficult."

Value & Pricing

Pros:

• "Dress was amazing value for money."
• "The Cotswold Frock Shop was the first and only wedding dress shop that I went to and thank god I did! They were absolutely brilliant from start to finish."
• "I instantly felt relaxed at the Cotswold Frock Shop; their dress selection was fantastic, they listened to what I liked (and didn't like), and there was never any pressure to feel a certain way about a dress."
• "BRILLIANT SERVICE! Brought a dress in lockdown through their online site, I couldn't afford the dress in full so message the shop through social media and asked about a payment plan, the lady I spoke with Christine was AMAZING."
• "I had seen an Ispirato dress in Harrogate, but couldn't get the size. I found the same dress on the Cotswold Frock shop website, sent for it and received it quickly, and in excellent condition."
• "The shop has a huge range of dresses to choose from, with a price to suit most wedding budgets I would say."
• "They have the MOST incredibly talented and friendly seamstress."

Cons:

• "Just because they are in Stow does not mean you can overcharge customers."
• "I then asked prices for alterations was told between £200-£350."
• "They charge you £20 for them to have delivered to their shop."
• "They even charge £50 storage if your dress is there over 8/9 weeks."
• "There is a £70 charge if you wish to store the dress at the shop."
• "I called the shop in November to ask if I could have a refund... but was told they don’t offer that service."
• "ONLY GO HERE IF YOU WANT TO BE OVERCHARGED AND NOT MADE TO FEEL LIKE A BRIDE."