Cotswold Cheltenham BMW Reviews Summary

Customer Service

Pros:

• "Been a customer for just three years but have had just the best customer service."
• "Great attitude to customer service, the small things that make a difference and will be remembered, will recommend to others."
• "Always had an amazing experience here and would recommend Jordan Crum/Richard Taylor any day of the week!"
• "Best service I’ve ever received at a BMW dealership."
• "The enthusiasm from the staff here instills you with confidence."
• "Staff are friendly and welcoming, I couldn’t thank the dealership enough, 10/10!"
• "Very friendly, very efficient."

Cons:

• "Avoid purchasing from them!"
• "Very unprofessional, abrupt, & rude customer services."
• "The service that they provide is very bad I had my car 7 times with them for the same problem and they still did not resolve the issue."
• "Left the building Furious that I was of no importance to Cotswold Mini."
• "What a rip off, they could not work out what the fault was but still wanted to charge me £500 plus, when I questioned them the price came down and down and down- best to go elsewhere they will rip you off."
• "Terrible service terrible customer service."
• "Very poor customer service."

Showroom and Facilities

Pros:

• "Plenty of seating, WiFi and good coffee are available whilst you wait."
• "First Impressions count. Having never been to this dealership before I have to say I am more than impressed."
• "The facilities were fantastic. The service areas are one of the best I’ve seen."
• "What an amazing showroom. Lovely staff and we were well looked after, the car we came to view was as described on website and we had no hesitation in buying it."
• "The Cheltenham showroom is one of the best I've seen."
• "The new dealership is a must see with coffee to die for."
• "The showrooms are exemplary, and personally, it was nice to be able to see the Motorrad offerings as well in one location."

Cons:

• "Dont let the fancy showroom fool you."
• "However the substance underneath does not match."
• "Ordered parts that have arrived in a box marked fragile. Box torn open and ripped in numerous places."
• "Don’t not recommend to get close to this place .they sold me BMW X6 with broken headlights."
• "The man who was dealing with me booked me for test drive after dealing with him for 2 weeks he never mention that I can put the deposit down to secure the vehicle."
• "These guys advertise cars which they are not even allowed to sell!"
• "Filthy 'Courtesy' Car...Paid £25 to have a courtesy car while my BMW was being serviced."

Parts and Service Quality

Pros:

• "Great service from the parts department who went the extra mile."
• "Fantastic BMW dealer. I order most of my BMW parts and accessories from here."
• "The parts department here are excellent. Great prices and the customer service is top notch."
• "Had my wheel refurbed here yesterday looks like brand new, big shout out to Josh & Charles for helping me with the process from start to finish 👍"
• "Yet again absolutely first class service this time from your parts department!"
• "Always a pleasure dealing with Phil Ennis whether by email or on the phone."
• "This team goes the extra mile to assure customer satisfaction."