Address: 12 Goodramgate, York, YO1 7LQ, United Kingdom
Phone: +441904623539
Rating: 4.7
based on 266 reviews.
Food Quality
Pros:
"The food is amazing. We ate sandwiches from the deli counter and they were so fresh and so tasty."
"Highlight of the night was the pistachio pesto pasta with prawns. The prawns were cooked to perfection."
"Had the seafood spaghetti (all their pasta is homemade) and it was delicious."
"The food is excellent with the best crab and lobster ravioli!!"
"The food truly was amazing."
"The food was fresh and the most delicious Italian food any of us have ever had."
"The food was amazing, home made (including all the pasta), authentic and delicious."
Cons:
"The gnocchetti Sardi con melenzana was a little disappointing, not convinced the pasta for that dish is made on sight?"
"Small portions and Very bland food with no flavour!"
"The langoustine wasn’t in season/ wasn’t sweet but mushy in texture."
"Seafood spaghetti indescribable. 34 mussels and a few small prawns. Two giant prawns in shells had turned to mush."
"The pasta was a big disappointment, was hoping for really good fresh pasta."
"Seen the reviews and thought it must be good, perfect setting in york but sadly the food just wasn't very good."
"The prawns and mussels are not fresh."
Service
Pros:
"Service doesn’t feel rushed."
"Out waiter Stefano was prompt, attentive, and polite."
"Staff very friendly and attentive."
"The service was friendly and knowledgeable."
"Staff is really friendly and helpful."
"Friendly helpful staff who were attentive to the customers, but not pushy."
"The staff were warm, friendly and super efficient."
Cons:
"We were booked for 6.30 but couldn't get in until 6.45 and had to stand outside in the cold."
"Left feeling very disappointed as the manager argued the point."
"Customer service very poor."
"We had to wait 45 minutes for our starter."
"People were moving to window seats and complaining about how hot it was."
"Waitress is rude."
"The host /waiter is super rude."
Atmosphere
Pros:
"It's cosy cute setting is complemented by the warm buzzing atmosphere."
"The atmosphere, the staff the wine, the food and the service were all top notch."
"Perched above its deli, the restaurant itself has a cozy atmosphere, with an upscale dining flair."
"The decor is very homely, warm, welcoming but still has that Italian air to it."
"With nice relaxing atmosphere and very tasty food, all served up by friendly and attentive staff."
"Great atmosphere in a rather small restaurant above their delicatess shop with generous portions."
"The atmosphere is nice."
Cons:
"Deli on the ground floor is charming and fantastic but the restaurant above is a different story. There was no welcoming atmosphere and the manageress was almost passively hostile to customers."
"But I am knocking of two stars because... There was actual breach of Covid rules."
"Never got to explore the deli as it was closed."
"A lovely friendly restaurant over several floors."