Address: Amber Way, Halesowen, B62 8AY, United Kingdom
Phone: +441215011111
Rating: 4.5
based on 286 reviews.
Customer Service
Pros:
"Skate Hut always give the best customer service."
"Customer service was first class. I had a problem that I accepted may not get resolved but, Deb exceeded my expectations."
"Ellie (I think her name was), went above and beyond to help me."
"Simply awesome customer service, I had a problem with a failed delivery (Royal mails fault) that they quickly sorted out and replaced them."
"Once again I cannot fault the Skatehut team for their knowledge, eagerness to help and speedy resolve to an issue I had!"
"Highly recommend them. Their customer service is fantastic."
"Absolutely outstanding customer service! Board turned up well packaged and in great condition."
Cons:
"Absolutely atrocious your customer service is non existent. Order was stated to be delivered on 5th November and as of yet ai still have not received this."
"Terrible service!!! Avoid!!!"
"Awful company. Stay clear!!! I ordered some I've skates which should have been delivered on a Wednesday."
"Worst customer service ever. I placed my order 4 days ago, send multiple emails, called multiple times and I still dont know what is the status of my order!!!"
"Customer service is non existent. It's okay when you're spending money, but the company couldn't care less when you have a problem with a product."
"Had very bad experience with this company. Ordered an item on their website. However wrong size was shipped."
"So disappointed with this company."
Delivery & Returns
Pros:
"The free return service through Royal Mail was brilliant too."
"Great service throughout with Skatehut. Helped me choose the perfect scooter for my child."
"Faster than expected shipping of goods, Seems they go out of their way to get your order out as quickly as possible."
"Accepted my return as I bought the wrong size helmet - completely hassle free."
"Prompt follow up of orders and delivery."
"Ordered on a Saturday afternoon and arrived by Monday lunchtime."
"Great experience. Easy to order, easy to communicate with and accurate delivery info."
Cons:
"Usually have no problems with skatehut but paid extra for next day delivery stayed in but it never arrived, came the day after."
"Ordered and paid for next day delivery, did not arrive."
"Disappointed. I only ordered scooters from them as they promised next day delivery. Just had a text to say they couldn't get them to me for another 2 days."
"Ordered roller skates for my daughters birthday 5 days ago with an estimated delivery of 2 to 4 working days. Now on 5th working day and no sign of the skates."
"Not received package. The delivery service (Interlink) was not only a day late despite pay extra for next day delivery."
"Ordered two sets of skates, both on next day delivery (paid extra for this service). The following day (when they were supposed to have been delivered I had a message saying they were due to arrive in store in 4 days time and they'd be in touch with info on when the skates would be delivered."
"STAY AWAY.. If you have enough time on your hands to remain on hold for 20-25min each time you call to enquire why your online order was suddenly cancelled via email after confirmation then perhaps proceed with you purchase."
Product Quality
Pros:
"Skateboard (custom setup) was perfectly assembled with great attention to detail."
"Awesome shop, quality products and great prices, and also quite a range of products."
"Apart from that very good quality of scooter."
"And the skates are fab and I've had them before great quality."
"The quality of the products were superb and packaged to a high standard!"
"They sell a huge variety of action sports products."
"Fantastic shop great choice of skateboards and scooters and more."