Delrio's Restaurant Reviews Summary

Service

Pros:

• "Faultless, attentive service with phenomenal food."
• "Service was attentive and considerate."
• "Staff were lovely, the ambience of the restaurant was perfect."
• "The customer service was second to none and the staff made us feel very welcome and looked after all night."
• "The service was superb, we were looked after by Elita who really made the experience special and was so attentive and made it feel like it was her pleasure to serve us."
• "Staff was amazing and very friendly."
• "Friendly attentive staff without being pushy/rushing."

Cons:

• "Would have left a cash tip had the server not had a disgusting attitude!"
• "We asked a member of staff if she could take a photo of us and we were refused."
• "The only negative for us was the unsubtle way we were asked to leave, which was that our coats were brought to the table by waitress out of the blue."
• "The only thing that was slightly off putting was the waitress standing by the bar kept watching us as we were eating."
• "The staff were not impressive. Definitely not as pleasant as everyone was making out in the reviews either."
• "Only thing was that the waitress asked for a larger tip than what we had already given when we was paying which was a bit rude."
• "The perceived attitude of the waiting staff serving us: felt like we were an inconvenience."

Atmosphere

Pros:

• "Absolutely love the food and the atmosphere!"
• "The atmosphere was beautiful and romantic, the staff super friendly."
• "Fantastic atmosphere and ambience. It is an absolute gem."
• "Great atmosphere!"
• "The atmosphere was warm and friendly."
• "The atmosphere in the restaurant just perfect and everyone dining in there looked like they were having a lovely evening just like us!!"
• "An enjoyable atmosphere."

Cons:

• "Due to the architecture though it can be quite noisy when full."
• "It was incredibly noisy and busy to the point I couldn’t actually hear our waiters or my partner talking."
• "But it was extremely hot down there in the basement."
• "Found the overhanging decorations off-putting to be honest."
• "Be aware it can get quite noisy in there!"
• "Lovely food but was spoiled by a terrible smell in the room."
• "The seafood itself was very over cooked and tasted quite off."

Food Quality

Pros:

• "The food - delicious, service - outstanding (so much attention to detail), value for money - spot on."
• "Food was out of this world 😍🤤 and service was amazing."
• "The best vegetarian dish to talk about, on the menu, is undoubtedly the cheese and pear ravioli (Fiocci formaggio & pere)."
• "The lasagne is the best I've ever had (as a lasagne connoisseur)."
• "Food was excellent, we had scallops and octopus for starters, with lasagne and meatballs for mains."
• "Every dish was cooked to perfection, and the flavors were delicious and authentic."
• "The food was exceptional, authentic Italian food at its best."

Cons:

• "Pizza sauce served alongside my calzone wasn't as nice as I was expecting as it was a little 'ketchupy'."
• "Garlic bread was bone dry and hard to swallow."
• "The desert of profiteroles was not up to par - they felt dry and a little bland."
• "Prawn appetizers were very clearly not fresh, they were still in their shells and not well cooked, very dirty."
• "The first plate of ravioli I had was undercooked."
• "Based on food alone we cannot recommend."
• "The food was unremarkable. We got what we ordered."

Accessibility & Location

Pros:

• "It's a real Italian restaurant in a cellar right by Micklegate, not too easy to find but worth tracking down."
• "Good accessible location."
• "The restaurant is popular, so I’d definitely recommend booking."

Cons:

• "It is situated down some stairs so may not be suitable for the disabled."
• "It’s not pretentious, but some stairs to get down so watch out for accessibility issues."
• "It's a little hard to find if you don't know what you're looking for."
• "Everyone wondering why one star! The reason is we arrived and discovered it's in a basement, unfortunately my wife is unable to takle a long flight of stairs."
• "It maybe be a little hard to find."
• "Requires your credit card details to reserve a table."
• "We tried this and were simply told it had to be done online. So unfortunately....we won't be eating here on our visits to York anymore."

Value

Pros:

• "Add exceptionally welcoming staff, lively atmosphere, and reasonable prices - a great find!"
• "Just a little more expensive than some of the chains, but worth the extra."
• "Food was great and reasonably priced including the drinks."
• "It was surprisingly cheap too. 5 Stars!"
• "Reasonably priced too."
• "A wonderful experience for a reasonable price, we will be back!"
• "Great value and the portion size is generous."

Cons:

• "Not sure I could go again, went with work and was paid for. Would definitely go if it was cheaper."
• "Incredibly expensive for what it was."
• "Couldn't help but feel disappointed by the quality vs price, £68 a head, definitely needs to be better."