ASK Italian Reviews Summary

Building & Ambiance

Pros:

• "Restaurant is in a stunning building."
• "Beautiful building, a great place to take pictures!"
• "The restaurant's ambiance and warm atmosphere set the stage for a wonderful evening."
• "In the old ballroom of the city, so there are marble pillars and beautiful chandeliers."
• "The atmosphere is buzzing and the hall is spectacular (see pictures), well worth a visit!!"
• "The building itself however really is mind blowing for an Ask!"
• "What an impressive building, from outside it doesn't do justice to the size and decor of a bygone age inside such an impressive setting, the food is amazing and worth every penny, plus great friendly service."

Cons:

• "However, this has bugged me before, as my hearing isn't great and they play fairly loud, distorted and strangely inappropriate for the setting music."
• "The hall... doesn't lend itself to building a great vibe as it's too big with too high ceiling."
• "The music was blasting out way too loud as it is a very large building and it echoed all around."
• "It’s a shame when you have such an amazing building to house your business in yet treat it like it’s a fairground."
• "Food as expected for this chain... Great building but very noisy due to the acoustics of the building."
• "Beautiful place however the layout is nothing special, reminded me of a refectory, could make a better utility of the place and space."
• "You seem to be able to do everything from your table via your mobile phone here! Why? Going out to eat means you get to say Hi to a member of staff and have some rapport."

Service

Pros:

• "Service was excellent, special mentions to Dawn who greeted us and was super friendly and cheerful, and Georgia our waitress who was excellent."
• "In York, really lovely host - the English guy, he was so warm and polite."
• "The young ladies serving us did an amazing job, they were very professional and polite."
• "The staff very prompt and kind."
• "Service was superb. Friendly, efficient and unintrusive."
• "The staff were friendly Emily was our waitress nothing was to much trouble for her the service was second to none."
• "Service was lovely, though, with a really pleasant waitress for whom nothing was too much trouble."

Cons:

• "What let my meal down was one particular waiter. Thumping down glasses, which in turn spilt drinks, quite abrupt when speaking which is not great service."
• "Our food was taken away before we even answered whether we were finished or not."
• "Very rude and seemed an inconvenience to him and out of the norm that we wanted to split the bill as we were a party of 6."
• "The servers were lovely but very hard to get a hold of to order or ask for the bill."
• "Service wasn't great though. It was very hurried, food and drinks delivered without much care."
• "But people were being turned away due to staff shortages."
• "Upon payment and splitting of the bill there became quite a bit of confusion and I would suggest maybe more training in this particular area."

Food Quality

Pros:

• "All the food was very good and the wine was excellent too."
• "Food was lovely, so was the atmosphere and the overall experience!"
• "The foods are delicious and fresh."
• "The food here was pretty good."
• "Food was served quickly, piping hit and very very tasty."
• "The food was absolutely beautiful. In the two times my partner and I have visited this Ask Italian the food has always been delivered to a high standard and in a timely manner."
• "Everything we ordered was very tasty and well presented."

Cons:

• "The pasta arrived looking nothing like how it had been described on the menu."
• "The starters were tasteless and very badly presented."
• "Food very mediocre and warm not hot."
• "Food was ok, nothing special but what can be expected from a chain."
• "They gave us the same wine despite us ordering two different flavours of red wine."
• "2 out of 4 meals had to be returned."
• "The food was good quality, although poorly presented and lacking in portion sizes."