Kalpakavadi Restaurant Reviews Summary

Food Quality

Pros:

• "Incredible food, every dish had a distinct taste, and all of them were delicious."
• "Super tasty food from south Indian region - Kerala."
• "Authentic Keralite restaurant in York. A must try their Food, quality, taste everything is perfect and is full of flavours."
• "Amazing flavoursome food. Our party of six all had different dishes, we all thought that they were the best we have ever had."
• "Phenomenal food, excellent quality of service, and an authentic menu of Southern Indian street food."
• "The premeal snack they had was really good and typically malayalee snacks. The railway lamb curry was excellent."
• "The food is good and we go there a lot but the customer service is awful."
• "Best indian restaurant in York by far, Food is delicious and definetely different to standard indian restaurants."

Cons:

• "The food was not seasoned, especially the meat. We have added lots of salt and pepper because it had no taste."
• "Really disappointing food unfortunately. The Motor Paneer was awful. The sauce tasted like it was a Heinz Tomato soup base with a few spices thrown in."
• "Very very spicy prawn biriani lots an lots of rice prawns at bottom of the bowl had too tip out enough rice for 2 people."
• "We had the vada sambar fish fry and mutton biryani. Not a good experience. Sambar was bland, needed a dash of salt."
• "If you don't mind waiting an hour and a half for food and half of it arriving cold then having to chase down someone to serve you a drink, this is the place for you!"
• "The service was awful and the waitress was rude, our orders were wrong, we had to ask for our drinks and water a number of times."
• "Read many reviews and then went to this place to try the best Kerala dishes, absolutely disappointing. The quality of food is no where near to the taste of Kerala dishes."
• "Worst experience with staff and food, I had Oder utapa and my husband ordered masala dosa, it was thick and raw plus sambhar is so thick."

Customer Service

Pros:

• "The staff are friendly and knowledgeable about their menu."
• "Friendly and helpful staff. Which was a good thing as although we're seasoned eaters at Indian restaurants, this South Indian restaurant had many menu items we'd never seen."
• "The customer service and overall ambience of the restaurant is also fantastic. The restaurant owners and attendants are very polite."
• "The staff was friendly and helpful. We ordered two different Dosa dishes and loved it."
• "Absolutely amazing from start to finish. Service was excellent, atmosphere lovely with a great music selection!"
• "The service and food was absolutely fantastic. We were a group of 11 celebrating a big birthday. They made it very special."
• "Staff is extremely nice, I love when they suggest extra bits and pieces to try and the food was nice."
• "The staff were brilliant so was the service. We asked what they recommend and we ended up having the best Indian meal I have ever tasted."

Cons:

• "However, when I finally walked there from my hotel, I was subject to an entirely different kind of greeting. For the first 5 minutes I was totally ignored."
• "The service was awful and the waitress was rude, our orders were wrong, we had to ask for our drinks and water a number of times."
• "We entered the restaurant and there were 4 tables already in, and all had already ordered. We ordered, waited 45 minutes, enquired about why the the food hadn’t arrived as other tables had come in long after us and had their food, only to be told they hadn’t put the order through."
• "Unfortunately our experience was not great. It was very busy and frankly the front of house could not cope. After 45 minute wait sat at the table, we eventually got the two drinks we had ordered when we arrived."
• "Good food but awful service. Did not have enough staff to cover the high number of customers."
• "The service was dreadful, much of our food arrived lukewarm and nobody checked with us to see if we wanted another round of drinks or if our food was satisfactory."
• "A dreadful experience. Eat anywhere else in York!"
• "Food was good.....service was weird.....they slotted us in because they said we're very busy. Telling us we should not be too long..I.e. no more than an hour....when we got there they took 30 mins to take our order...30 mins to bring our food..."