Indian Ocean Reviews Summary

Customer Service

Pros:

• "Customer service was spot on."
• "I thought that the customer service was really welcoming, which is always a good start."
• "The staff were friendly."
• "The manager was very helpful asking everyone if everything was okay whether they had got everything they ordered etc."
• "The staff are very polite and helpful."
• "The staff were all very busy but always smiled if I made eye contact with them and visual/body language prompts that I would like assistance were quickly picked up on."
• "The waiter explained the menu to us very well."

Cons:

• "We were rushed with the bill. Didn't get asked if we wanted coffees."
• "Waiters were rather busy & sometimes took a little time to get to us but that was because the restaurant was full."
• "Service pretty slow and waiters not very attentive whatsoever."
• "Such a disappointing experience. Service very average."
• "Service was very quick, maybe a bit too quick."
• "Service very average."
• "Service not so good."

Food Quality

Pros:

• "It’s a beautiful Indian restaurant, food was delicious."
• "Food was delicious. Not too spicy but just yummy."
• "The food itself was full of flavour and exactly what was promised on the menu."
• "Really good food, had a little scepticism based on first seeing the place but wow the food was perfect."
• "They also do the best desserts ive seen in any indian place."
• "The food for me was perfect."
• "Food, service and drink was good."

Cons:

• "This was the worst place ever. There is no cleanliness. No taste in food."
• "The food was below standard."
• "Bangladeshi special - only 3 prawns provided?!"
• "Poppadoms were stale."
• "The food is incredibly over priced even by today’s standards."
• "Chicken balti - was overly dry."
• "Starter thali over priced and lacked variety."

Price and Value

Pros:

• "The price very reasonable and the portions, ample."
• "With 30% off for collection it came to £25."
• "The set menu includes; starter, main dish, rice and naan, this all costs just £18 so reasonably priced and offers value for money."

Cons:

• "The food is incredibly over priced even by today’s standards."
• "a bit over priced,service charge was over £10"
• "£4.95 for a portion of chips is obscene really same for a portion of rice."
• "14.95 for a single portion of jalfrezi is way out of sync to the rest of the menu."
• "Food was also vastly over priced in comparison."
• "It’s really not worth the prices they’re charging."
• "Very expensive for the quality, expected more."

Ambience and Cleanliness

Pros:

• "Delightful experience not to be missed"
• "The restaurant was spotless, clean and tidy."
• "Nice little restaurant, cozy."
• "Overall the decor was nice and modern."
• "The atmosphere was lovely, there was a great relaxed vibe to the place."
• "Atmosphere was very nice."
• "The host station and bar were very clean and tidy and were much better in condition than the walls."

Cons:

• "No social distancing at all though."
• "Filthy chairs and constant banging of the toilet door entrance in use along with the sound of the hand driers."
• "Seats were stained but we can get over that."
• "Wires hanging down from the ceiling, looked very unfinished in the extension we were in."
• "However side room was quite stuffy."
• "The place is hectic and unorganised and the staff are rude."
• "Clumsy waiters and bad management."