Print in London - Same Day Printing London Reviews Summary

Customer Service

Pros:

• "Couldn’t have asked for better service! We had a very last min, urgent print request. Hoped for a next day delivery, but the team were able to get the order completed, approved and delivered the same day."
• "Print In London responded immediately and were able to push the deadline so I could get the finalised document to them around 4pm Sunday afternoon."
• "Customer service is more than excellent and the process is easy and very straightforward."
• "The staff was exceptionally responsive and friendly and provided me with the best possible solution."
• "They answered my emails within 5 - 20 minutes every time I wrote and answered my phone calls every time I called."
• "Received a quick reply confirming they would be open and experienced wonderful customer service when I arrived."
• "The customer service is always great, they reply to my emails promptly and are very friendly and keen to help."

Cons:

• "They could not even apologise - ready to take money but not to give a good service."
• "I felt very rushed off the phone but emailing my pdf is fair enough I suppose."
• "We needed the business cards quickly yet they took their time to communicate with us."
• "Horrible customer service, they lie to you all the time."
• "They are rude, threatened they would share my billing info online and my address!"
• "Very unprofessional service, poor management skills and service."
• "Imagine being shouted at over the phone!"

Print Quality

Pros:

• "The print quality is excellent, indistinguishable from our normal printers."
• "The flyers are great quality and, crucially, my colleague can now take them to Singapore."
• "The prints are always in a good quality."
• "Excellent quality also. loved it!!"
• "And of course the print itself was awesome in color and print was clear for reading."
• "Did a great job printing & binding a less-than-straightforward job (with maps, plans & photos)."
• "The team were very friendly, polite and professional, we could not have asked for more."

Cons:

• "The print quality is awful - you can achieve better quality print using a home printer. The colors are very dull and pixelated."
• "They refuse to give me a refund as its in their 'terms and conditions' which they say to except this quality."
• "Could improve on color printing quality but all in all I was happy with the service."
• "The exact same graphic came out in different colours in two separate print outs."
• "On completion logos not centred, not straight and grey in colour."
• "The colours were nothing like the file I had sent through."
• "The images have printed at a very low resolution with print lines across almost every image."

Delivery & Turnaround Time

Pros:

• "I looked for a last minute printers as an urgency and I found this place and they were able to deliver on the same day!"
• "Soooo we had a last minute need for flyers for a convention that was coming up they had 5 to 6 hours to complete and they nailed the target and delivered the order with time to spare."
• "Printing was done via just an email away and collection was done on the same day - in fact in within 30 mins after email was sent."
• "Once I placed my order, it arrived within a most impressive 24hrs!"
• "They stayed in touch with me throughout the process."
• "Quick to reply to emails. Ordered and approved the order for some funeral booklets on Friday 5pm and they were ready on Sunday midday."
• "We had a last minute order which was turned around in less than 24 hours."

Cons:

• "Despite the website displaying same day delivery, once I'd paid I found out delivery would take two days which would make my purchase basically useless to me."
• "Spent around £700 on stickers, got proof which was fine and then got stickers which were completely the wrong colour."
• "Was told order was ready, which it wasn't so got charged for a courier and delivered super late."
• "They also did not provide a tracking number for the delivery, in total I rang them at least 10 times and at least another 10 emails."
• "Did not deliver on time our order, had to terminate the work and look elsewhere in short time frame."
• "Ridiculous prices, breach of critical time agreement by more than 3.5 hours."
• "I HAVE PAID AND ASKED TO DELIVERY 200 SETS OF FLYER SINCE 6TH OF OCTOBER 2020, BUT I STILL HAVE NOT RECEIVED."

Pricing & Value

Pros:

• "Their rates were also reasonable."
• "The communication was prompt, the price was very reasonable and the final products excellent quality."
• "Extremely good prices too cheapest I could find around the area I live and online."
• "Pricing was reasonable too."
• "It wasn't cheap but this is a perfect example of you get what you pay for!"
• "Also about 1/2 the price of other quotes I had in London."
• "I usually print on 265gsm matte and they were able to offer me 300gsm for a really reasonable price."

Cons:

• "Terrible service and terrible quality. It does not match the premium price I paid."
• "They're clearly out of touch with the market."
• "Unprofessional staff. Changes prices and does not stay true to what is stated on their website."
• "I was quoted a severely inflated price for the service I was asking, and after asking multiple times via email for a price breakdown I was continually ignored."
• "£45 for the cutting and printing. £55 for delivery!"
• "Very unprofessional. Their website states that an A0 poster is £25 and A1 is £20. I received a quote of £100+vat."
• "Slightly on the pricier side but that's what you get for small quantities and a fast turnover!"