Renault Croydon Reviews Summary

Customer Service

Pros:

• "Sales Manager Ameel couldn’t have been more helpful."
• "Information was clear, questions were welcomed and there were no 'pushy' tactics which I hate, everyone was very genuine."
• "Staff especially always make my visit a lovely one us Tamara and Darren."
• "Ameel was our salesperson and he was very friendly and professional throughout the process."
• "The service was excellent, no hassle, no issues, A salesman that knew what he was doing."
• "The customer service at renault Croydon goes above and beyond."
• "Sam at Renault Croydon, is the epitome of 'the customer comes first.'"

Cons:

• "I paid £7129.00 for a (how I call it) a piece of junk."
• "Every department we talk to find us off to someone else."
• "It’s safe to say We won’t be buying from Renault Croydon again. It’s the worst customer service every experienced."
• "Only thing I wasn't happy with car wasn't washed/cleaned at all after the service and MOT."
• "After a few months I noticed that all four wheels were full of rust and the lining overhead too."
• "We brought the car in September 2019 and we are still trying to set up the service plan because they are incompetent at doing a simple thing."
• "I complained about it to the sales exec Lewis Triplow and the business manager Zachary Smith. The latter assured me that it was 'normal' that brand new Renaults had some rust. He was very rude and didn't even offer to look at the photos."

Communication

Pros:

• "he kept me up to date with all new information to do with my car and the day before i picked it up he sent a little video showing my car and all the things that had been done to it."
• "Ameel Hussain kept me in the loop re the car delivery. He was always very friendly and helpful."
• "He kept us updated on date for delivery etc."
• "Your contact with me was good and kept me informed."
• "He took the time with emails and messages to update me with the process from when they start building the car to the day it arrived at Croydon, great customer service!"
• "Ameel kept informing us about key developments only through SMS and I was particularly happy to be kept in the loop without feeling overwhelmed with emails."
• "The video of the car I received from Ernie was brilliant and really helped me know more about it which was great as I wasn't local."

Cons:

• "Motability vehicle was put in for a service. However, the service desk was up on a flight of stairs."
• "What the so-called 'owner' says on this website is not relevant because up till now I haven't been contacted."
• "It would be great if you send a written, emailed quote of recommended/additional service items / repairs before they are carried out."
• "Shame about the wing mirrors not folding automatically. Apparently couldn't be accommodated due to supply chain issues with microchips during covid."
• "No paper brochures for nerds nowadays though, which must be a missed opportunity to build the brand."
• "Buying the car from start to finish was great not a single flaw, I was able to test drive, trade my old car against the new car and took it away a week later, the only downfall was that when I received my logbook my name was spelt incorrectly."

Quality of Service

Pros:

• "Although previously used, it was presented in as new condition and we were delighted."
• "I was also pleased when I used the service department recently. Very nice to see a female face in the service department."
• "Had a small issue with the clutch, so my car went into the service center. Adam dealt with the issue super quickly."
• "Very positive experience having my Kadjar service recently."
• "The car was collected and returned in an immaculate condition."
• "The services provided by the garage are excellent as they are quick, well priced and customers are kept updated with videos, emails and calls."
• "The dealer prices was cheaper than independent garages, the quality and care was outstanding."

Cons:

• "The shine wax on the tyres were not applied well on the bottom so left unsightly drip marks which were visible when the tyres moved."