Drury Porter Eyecare Optician London Reviews Summary

Customer Service

Pros:

• "They are always so helpful, and I couldn't recommend them more."
• "Outstanding customer service. Really friendly, not trying to sell me stuff or get me to spend money - just honest and very helpful."
• "The customer service I received here was above and beyond what I expected and was extremely helpful and friendly."
• "Extremely kind and would highly recommend."
• "Great people, great service, great place. I highly recommend Drury Porter Eyecare."
• "Both Asifa and Tan provide a warm and friendly service at the highest standard and make an effort to get to know their customers and their long-term needs."
• "The owners are wonderfully friendly and not only was I given a very thorough examination but helped to choose some wonderful frames from a huge array of glasses."

Cons:

• "When I mentioned this, I was called a liar and that the damage was done prior to the repairs."
• "Met them to repair my glasses. Job was done poorly (crooked arm and significant wear on the frame)."
• "The issue is that when I went home I realized that they replaced it with one of the wrong colour."

Quality and Selection

Pros:

• "I ordered two pairs of high end specs - the prices are similar to high street chains, however the quality and choice is on a different level."
• "They completely replaced both hinges either side. Stunning job!"
• "The quality is amazing and feels like I am viewing HD for the first time."
• "A large range of frames, lots of options for lenses."
• "They have a great selection of frames with a range of prices and take the time to help find the right ones."
• "We both chose a pair of spectacles which were then fitted with progressive lenses and sent to our home in Malta 2 weeks later."
• "The overall price including Hoya lenses from Japan was also quite reasonable."

Cons:

• "It did cost more than other opticians, so if you're really tight on a budget then maybe it isn't for you."
• "It costed 10 pounds, quite expensive but I was told upfront."

Professionalism and Expertise

Pros:

• "Asifa detected a cataract that a high street outlet should have picked up and with that referred me to a specialist."
• "The professionalism at Drury Porter is faultless and this clinical excellence is combined with a level of service that makes visiting for a check up or a fitting a pleasure rather than a chore."
• "I was truly impressed with Asifa's patience, thoroughness and professionalism when having both my eyes tested and contact lenses fitted."
• "Professional, fair-pricing, informative and honest - perfect service."
• "Asifa spotted early signs of a major eye problem, and immediately wrote a letter for me to take to my GP ASAP."
• "Their expertise is truly commendable."
• "As an Optometrist myself I can say that my eye examination with Dr Asifa was far beyond my expectations."

Cons:

• "My glasses were delayed in being delivered due to a manufacturing error, but I was called and the situation explained well."