Nevex Printing Centre Reviews Summary

Customer Service

Pros:

• "They answered all my questions. I rarely waited over an hour to receive a response via email."
• "Their followup on courier services are above and beyond... we will continue to use them when needed :)"
• "Jonathan is a great asset and has improved my experience."
• "Customer service is very sadly lacking in London at the moment but it is very much alive and well in Nevex."
• "They have been efficient and very communicative whenever we have asked for anything."
• "The staff I met there were so friendly and helpful."
• "Gergo was very helpful, responsive and they quickly sorted things out for me."

Cons:

• "The staff was very unfriendly and i felt uncomfortable the whole time."
• "Firstly, the customer service was very poor and although they appeared busy, I felt that the man who served me was rather unfriendly."
• "The owner of this shop suffers with terrible people skills, this man is surprisingly loud, abrasive, rude and on all accounts, unprofessional."
• "The manager at the reception is extremely rude, makes you rush in choosing your paper, binding, and print design."
• "DO NOT COME HERE!"
• "Horrible customer service when they could have told me from the start that 1) wait time was longer on the day and more importantly 2) their equipment wasn't working."
• "APPALLING. Horrific customer service. Rude staff that spoke to me like I was stupid."

Printing Quality

Pros:

• "Great quality binding and printing options."
• "Very good quality and very friendly staff."
• "The printing quality was very amazing! I printed my scientific poster, and the tear proof matte matched my needs."
• "The print quality is great, including the pictures."
• "The quality of the print is amazing."
• "The quality was good, colours were accurate."
• "They produce very good quality print jobs and quickly."

Cons:

• "The binding was poor quality too as the glue was overflowing."
• "I do not recommend this shop if you want some quality work."
• "The colours seem slightly off and it wasn't until I got home and compared prints from my previous version that was printed on an office xerox I realised how saturated, dark, burned and out of focus they were."
• "The canvas print quality is poor at best."
• "Not only are the colours so much darker than on the screen, the grid is completely off center."
• "The quality of the scans was not great (extremely exposed)."
• "Overall the printing quality was not great."

Service Efficiency

Pros:

• "Printed my poster for me while I waited."
• "The cards were ready the same day and the price and quality were great."
• "They got the job done in 2.5 hours and it looks stunning."
• "I will definitely be using their services again. I could not recommend a company more they saved the day for my project."
• "The delivery options are to die for; the same day delivery service has saved me many a times."
• "Amazing same day service and very nice and helpful staff."
• "Printed quickly and efficiently."

Cons:

• "When I come to collect it they had printed the wrong size. I ask for A1 and they printed A0."
• "Save yourself a headache and find a professional if you want a job done right."
• "Terrible service I spent 2 hours at this shop to print simple cards."
• "I call this blackmail."
• "I was suddenly told that they could not do the job as discussed... 'I was given wrong information'."
• "They then produced the wrong product and at the time they should have been dispatched it came to light and they demanded an extra £90 to produce what I had ordered in the first place."
• "I spent 2 hours at this shop to print simple cards."

Staff Attitude

Pros:

• "Staff is really friendly and helpful."
• "Highly recommended for quality and cost."
• "Very nice and helpful staff."
• "The staff were friendly and competent."
• "The staff were cheerful and helpful."
• "The staff (two women at front) look depressed and helping seems like a great effort to them."
• "The woman who served me was so helpful and nice."

Cons:

• "A shame that one of the ladies on the front desk is not the best at customer service, but this is made up for by the other friendly and helpful staff."
• "Definitely wouldn’t recommend them if you’re looking for a respectable business."
• "Really really rude staff."
• "For anything else, avoid."
• "Your stressed because of your own choice to take on too much work and poor management skills."
• "Come on, you run a business, where's the customer service!"
• "So the staff don't know how to enlarge a photocopy."