Amazon Fresh Reviews Summary

Quality of Products

Pros:

• "Their coffee is actually decent. Their pastries are also nice."
• "The pastries are not as fresh as it used to be."
• "Great selection of foods. Mainly go here for lunch and the deals are pretty good."
• "All the food here is fresh and delicious, especially the bakery and hot food which is baked and cooked all through the day!"
• "The shopping experience is very good, however the quality of the food is not at the level I expected."
• "The fresh sandwiches are always tasty - if you manage to buy them."

Cons:

• "Croissants and danish are your regular pre-made frozen stuff that every other supermarket has."
• "The cake slices are so horrible that they taste like paper."
• "Not gnna lie, I haven't been this exited for a shop in a looooooooonggg time. Best time to visit the store is at night."

Staff and Customer Service

Pros:

• "Staff are always super friendly and always offer to help if you're unsure about anything."
• "The staff is friendly and very helpful."
• "Staff were very helpful and friendly."
• "Came in today with my girlfriend and the man at the front was super helpful."

Cons:

• "Staff is extremely rude. They ignore customers completely."
• "Sometimes, unfortunately the staff is very unfriendly and act like they own the place."
• "Had really bad experience at Amazon Fresh since the app kept rejecting all of my payment cards."
• "Rude, thug-like behavior. If you don't want to be robbed, stay away."
• "The security staff at the door was extremely approachable and helpful!"

Shopping Experience

Pros:

• "Perfect for a swift and quick shopping experience for a small number of items!"
• "Just walk in, take what you need and walk away."
• "Quick and easy to use. Friendly & informative staff. Decent range of produce."
• "Shopping without having to queue for a cashier is the future, it's so convenient."
• "Great experience as long as you have amazon app already installed and an amazon account beforehand."
• "Just walk in via scanning your phone to link you up to your Amazon account. Grab your items and then walk out."

Cons:

• "Terrible store, many products are constantly out of stock for weeks."
• "Small store and lack of varieties of food items! Shelves were empty and none restocking the shelves."
• "I tapped my card to enter the store and made no purchase, but I was charged £29."
• "Tried to go in with family including 2 toddlers; got a code and scanned and went in. Security guard then told me I needed to generate a code for each of my family and scan them in."
• "Incorrectly charged me. Had to call customer support for 20 minutes and send a follow-up email to get a my £3 refund."