Lidl Reviews Summary

Store Cleanliness

Pros:

• "The place would still benefit from a good clean."
• "Kept fairly neat and tidy."
• "Aisles are wide and clean."

Cons:

• "Very unhygienic."
• "I have only given 2 star because of the lack of cleanliness there visited at about 8am no hand gel available no cleaning station for baskets or trolleys."
• "The store itself is pretty much always a mess, and hard to get around with pushchairs or trolleys coz they are always restocking ect so the aisle always have pallets everywhere but you get used to it."
• "It's like walking into a war zone that's just been hit with a nuke. Empty cardboard everywhere, things on the floor, food gone hard on the walls."
• "The place was dirty, and messy. The floor was black, shelves half empty."
• "Always filthy, chaotic, messy with a bad attitude."
• "Clumsy store. Never tidy, shelves always looking terrorised."

Product Availability and Variety

Pros:

• "Huge range of food from staples to exotic."
• "Unlike some other places, they are really great at not letting them become really empty."
• "The prices are amazing and they have a pretty good selection of food."
• "You will find all basic food products as well as elaborated ones."
• "Choose from the different types tomatoes, savour the fragrance of the massive array of freshly baked pastries."
• "They have a fantastic bakery section and a large (although sometimes lacking) collection of fruit and veg."
• "Good selection of products."

Cons:

• "Not for a first time bakery products especially croissant, chocolate bun and mini pizzas for the last few weeks are not fresh at all."
• "The fresh food from this Lidl always goes off early."
• "They run out of basic products very quickly and all you find is messy shelves with empty boxes everywhere."
• "This place is actually NEVER stocked. Its ridiculous no matter the time nor the day."
• "During my visit it was very busy and the shelves were almost empty so I couldn't find a lot of items from my shopping list."
• "It does however have a limited selection and things are gone super fast."
• "Stock runs out quickly and can take weeks to replenish."

Customer Service

Pros:

• "The workers have always answered my questions right away."
• "The staff are very good especially the security who are always kind to me and friendly."
• "The young man in particular was Saiful (NEW Cashier). He was polite and very friendly."
• "The security gentleman deserves recognition for his efforts not only keeping the store and customers safe but also going the extra mile helping individuals like myself in need of advice at checkout."
• "Service is also good, friendly staff."
• "The staff were helpful, providing price checks."
• "The staff are very friendly and helpful. They are very cheerful!"

Cons:

• "Always every single time long queues and rude staff."
• "Went in there today was served by a female called debora on till number 3 absolutely awful customer service very rude."
• "Ridiculous queues and unhelpful staff, also large price hikes."
• "The security guard asked to see my bag for no apparent reasons."
• "Unhelpful sales assistants (except checkout staff - they're great)."
• "Absolutely horrid. Went in to return some groceries that weren’t satisfactory and was told I could only return them within a 20 minute window."
• "I always had constantly technical issues with self-payment tills."

Pricing and Value

Pros:

• "Taking into consideration the value for money; one of my top places to shop 👌"
• "The bakery products are very good tasting at very good prices considering they're freshly made."
• "The prices are amazing and they have a pretty good selection of food."
• "Their prices are the lowest in the UK and the range of products is very good."
• "Quality food at rock bottom prices."
• "I save at least 10% on a shop in comparison to other supermarkets."
• "The majority of products are good quality, much cheaper compared to other supermarkets."

Cons:

• "Bakery items are best in Lidl, though price gone up recently, yet cheaper than Tesco or Sainsbury."
• "Sorrows are expensive, and prices are high."
• "The majority of the food and products may be cheap however the branded foods are a little more pricey compared to other places and tend to not be cheaper."
• "What's frustrating is that they're always stocked out of chickpeas."
• "Certain items have not only had substantial price increases but have gone up again soon after the first rise e.g. milk chocolate with nuts."
• "Prices are not as low as how people say they are."
• "Be careful with the wine, which often disappoints in the 7 - £10 bracket."

Store Accessibility

Pros:

• "Great shop, if you are far there is a decent sized car park."
• "Nearby local Tesco and bus stop available."
• "Accessible, convenient and economical."
• "Local store with free parking."
• "Free Parking available for 90 mins for customers only."
• "Parking is good, I don't think I've waited longer than 5 minutes for a space, ever."
• "Cycle parking is available in the car park."

Cons:

• "Worst parking experience! I've purchased an items paying by cash, scanned receipt in the parking screen which is located inside the shop, entered registration number, and get a fine!"
• "Got a £90 fine for staying at the car park for one hour despite being a customer."
• "Very convenient store .local cheap and clean .only problem if you forget to scan your receipt you will get a PCN."
• "Just got a parking ticket for 45 pounds for driving in and shopping at the store."
• "The parking is a nightmare, with just three disabled spaces, which are constantly in use."
• "Car park is a bit awkward as the distance between the opposite space is very close and you also get dodgy parking cars that park bent or take up 2 spaces."
• "A little bit too small, having to validate parking is really annoying."